Front Office Coordinator/Dental Receptionist

5 hours ago

Osborne Park, Western Australia Dental Lounge@Osbornepark Full time $60,000 - $80,000 per year

Dental Front Office Coordinator /Receptionist

Location: Osborne Park, Western Australia

Employment Type: Fulltime

About Us

Dental Lounge @ Osborne Park is a modern dental practice committed to delivering high-quality, patient-centred care. We combine advanced technology with a warm, friendly environment to ensure every patient feels comfortable and confident in their dental journey.

The Role

We are seeking a professional, friendly, and organised Front Office Coordinator/Dental Receptionist to join our team. As the first point of contact for our patients, you will play a crucial role in providing excellent customer service and supporting our operational flow.

Key Responsibilities

  • Greet and welcome patients in a warm, professional manner.
  • Answer phone calls, respond to patient enquiries, and manage bookings/appointment scheduling.
  • Handle patient check-ins and check-outs, including payments and insurance claim processing using HICAPS.
  • Maintain and update patient records with accuracy and confidentiality.
  • Collaborate with clinical staff to ensure smooth patient flow.
  • Manage daily administrative tasks: email correspondence, filing, office supplies, etc.
  • Maintain reception area presentation and ensure a clean, organised, welcoming environment.

What We're Looking For

  • Previous experience in dental reception, dental nursing or allied health / medical front office roles (preferred)
  • Excellent communication and interpersonal skills – caring, friendly, professional
  • Strong organisational abilities, attention to detail, ability to multitask.
  • Comfortable with technology – experience with dental practice management software advantageous
  • Ability to remain calm and composed under pressure and during busy periods.
  • A positive, team-oriented attitude and a commitment to delivering excellent patient service.

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