Sales and Service Coordinator

**Work options**: Hybrid
**About Us**

**Workwear Group (WWG) is part of Wesfarmers Industrial & Safety a division of Wesfarmers, a top 20 ASX listed company with over 100,000 employees.** Housed under the banner of Workwear Group, our three iconic brands - **KingGee**, **Hard Yakka** and **NNT** - have been in the business of delivering workwear since the late 1920's.

We are the trusted partner in workwear solutions, manufacturing over seven million units each year. What sets us apart is our continuous investment in innovation, market knowledge, pioneering ideas and sustainability practices.

We work as one team. We put our customers first and are passionate about what we do. Joining WWG is an opportunity to thrive in an inspiring, safe, and inclusive community.

**About the Role**

**As the Sales and Service Coordinator**, you’ll be the central point of contact for order management, onboarding, and support for our ADF customer base. Working closely with the Sales and Ventia teams, you’ll ensure smooth onboarding to our SAP online ordering platform, provide day-to-day support for user and product updates, and deliver timely, accurate reporting. You’ll also manage the ecommerce inbox and respond to internal stakeholder queries within SLA. Your attention to detail and customer-focused approach will be essential to maintaining operational excellence and a first-class experience for Defence stakeholders.

**What you’ll be doing**
- ** Order Management**: Review and manage the full lifecycle of customer orders from submission to fulfilment.
- ** Data and Reporting**: Create scheduled and ad hoc reports for internal stakeholders; track sales and maintain sales tools.
- ** Customer Onboarding**: Facilitate seamless onboarding of ADF customers to the SAP ecommerce platform, including set-up and user support.
- ** Platform Maintenance**: Maintain customer online trading profiles, managing product and pack updates, data accuracy, and offboarding as required.
- ** Customer Support**: Monitor and respond to queries in the ecommerce inbox and Teams channels, providing resolutions within agreed SLAs.
- ** Process Improvement**: Contribute to the continuous improvement of the SAP platform and internal processes to optimise customer experience.

**What we’re looking for**
- 3+ years’ experience in a sales support, customer service or admin coordination role
- Experience working with or supporting government clients is desirable
- Proficiency in SAP or similar ERP/ecommerce platforms
- Highly organised with exceptional attention to detail
- Excellent communication skills and a proactive problem-solving mindset
- Ability to prioritise, multi-task and thrive in a fast-paced, deadline-driven environment

**What we offer**
- The chance to join a **great team** of like-minded, hard-working people who are passionate about achieving our vision and the growth objectives of the company.
- Flexible working environment, allowing for work from home day/s each week.
- A **competitive salary package** and **suite of benefits and perks**, including a **50% discount on our brands** Hard Yakka, King Gee and NNT and 5% Wesfarmers discount for Kmart, Bunnings, Officeworks and more.
- A **tailored career** and **development** plan, plus reward and recognition programs. Whatever your goals we’re here to support you on that journey.
- Our **Wellbeing** program, Thrive, with activities designed to support the Financial Wellness of our team, Celebrate Diversity, ensure we Get Physical and maintain Healthy Minds, including challenges, yoga, meditation and access to our Employee Assistance Program.
- We actively work on creating a **safe** and **inclusive environment** free of discrimination. At Workwear Group we aspire to build a culture where diversity is celebrated, where Team Members feel a sense of “I Belong” and are empowered to bring their whole selves to work.

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