Coordinator, Sales and Scheduling

Life Saving Victoria is Victoria's peak water safety and lifesaving organisation built on the proud traditions and programs of our founding organisations, the Royal Life Saving Society - Australia and Surf Life Saving Australia.

Lifesaving has been an integral part of the Victorian way of life since 1904. Today LSV is a multifaceted volunteer-based community organisation with a focus on public safety and community wellbeing.

Our volunteers, members, employees and partners work together with communities, educational institutions, government agencies, businesses and the broader aquatic industry, to Save lives and empower communities to safely enjoy water.

We’re looking for a dynamic and motivated **Sales and Scheduling Coordinator** to join our **Public Training team**on a **full-time basis.**Located at our Port Melbourne Head Office and reporting into the Lead Coordinator - Sales and Scheduling. In this role, you’ll play a key part in coordinating water safety and first aid training services. You’ll oversee a small, dedicated team to ensure the highest standards of service delivery, while driving business growth and continuous improvement.

**Your key responsibilities will include**:

- Support the successful delivery of LSV’s public training courses through coordination of course sales, scheduling, and delivery. This includes managing inbound sales, maintaining accurate records, and scheduling training officers and courses, with a focus on continuous improvements and proactively addressing both internal and external challenges.
- Coordinate and support the Lead Coordinator by providing assistance in managing course operations, streamlining processes, and ensuring effective communication among the training team to enhance overall efficiency and service delivery.
- Build and maintain relationships with current and future clients to ensure business retention, while actively identifying and seeking out new opportunities for LSV, aligning with organizational objectives and growth expectations.
- Ensure adherence to VET, ASQA, and industry standards in partnership with the LSV Quality Assurance personnel, promoting compliance and best practices.
- Foster positive relationships with internal and external stakeholders through strong communication across all mediums, including written and verbal, while coordinating the feedback process for allocated course types in line with policies and procedures.
- Work to ensure the quality of resources, training delivery, and the continued growth and development of LSV’s third-party training delivery stakeholders.
- Contribute to the administration of the public training portfolio, including assisting with the development and improvement of documentation, guidelines, policies, and projects.
- Provide support for reporting and budgetary requirements and ensure accurate and current information is communicated to key stakeholders regarding reporting and financial matters.

You're a dynamic, problem-solving professional with a passion for customer service. You have strong organisational skills, can manage competing priorities, and lead teams effectively.
- Minimum 1 year of experience in vocational education and training.
- Experience managing a team and coordinating resources within timeframes and budgets.
- Intermediate computer literacy (Microsoft Suite, cloud-based software).
- Must have or be able to obtain a Working with Children Check.
- Knowledge of LSV training resources and materials, water safety and lifesaving.
- Certificate IV in Training and Assessment.
- Experience with Learning Management Systems (aXcelerate or similar).

At Life Saving Victoria, we offer a supportive and inclusive environment where your work can make a real impact on communities. You'll enjoy professional development opportunities, a flexible work environment, impressive employee benefits, great office amenities and facilities and the chance to contribute to a meaningful cause that saves lives and empowers communities.

If you’re passionate about making a difference and have the skills and experience we’re looking for, we’d love to hear from you. Click “Apply” to submit your resume and a cover letter explaining why you’re the perfect fit for this role. Applications close Tuesday 25 February 2025.
- LSV is an equal opportunity employer and a place who welcomes all. We encourage people with diverse experiences and backgrounds to apply. We are committed to fostering a workplace environment which is inclusive, safe, and flexible. All applicants will be considered based on the relevance of their abilities to the role and their alignment with our LSV Values. _
- LSV is committed to providing a welcoming environment where the safety and wellbeing of all children and young people involved in our programs, services, activities, events, and the broader community, will always be our first priority. All staff must hold (or be able to obtain) a current Victorian Working with Children Check as part of their e