Concierge

JLL supports the Whole You, personally and professionally.

Shaping the future of real estate for a better world

At JLL, we see a Brighter Way forward for our clients, our people, our planet, and our communities. With over 200 years of real estate experience, we are, and always have been, in continual pursuit of brighter ways of working.

We bring to life see a Brighter Way in all that we do by seeking better, smarter, more innovative ways of working. We approach our work in a warmer, more optimistic, and inclusive way.

JLL is a global leader in helping clients envision where people will live, work, play, shop, and eat.

**What this opportunity involves**:
Are you friendly, customer-oriented, and passionate about creating exceptional experiences? We have an exciting opportunity for a Concierge at 485 LaTrobe St in Melbourne, working with our esteemed client, Lendlease.
As a Concierge, you will be the face of the building, responsible for providing a warm and friendly welcome to all customers and visitors. Your primary goal will be to leave a lasting impression by delivering exceptional customer service and meeting their needs promptly and efficiently.

**An overview of the role**:
Provide a warm and friendly welcome, ensuring all customers and visitors feel valued and attended to.
Offer assistance and guidance according to customer requests.
Ensure that Front of House areas are well-maintained and report any issues to the appropriate channels.
Provide guidance on local amenities and services.
VIP Meet and Greet services, escorting customers and visitors to elevators and escalators.
Conduct building tours for new and existing customers.
Promote retail tenancies and community engagement events through physical and digital mediums.
Facilitate and lead community interest groups and building CX initiatives.
Drive engagement with the WorkLife platform for new and existing customers.
Review and manage WorkLife content, ensuring accurate and timely communication with tenants.
Assist with the curation, development, and administration of hotel-style concierge and lifestyle services.
Host and co-host community engagement events, including idea presentation, design, and execution.
Collaborate with the client relationship manager to enhance the customer experience.
Assist with customer data collection to support retention strategies.
Manage concierge data sheets and administration duties for multiple buildings as required.

**Sound like you? This is what we’re looking for**:
Customer service experience is essential.
Ability to multitask while maintaining a positive and proactive approach.
Excellent communication and interpersonal skills.
Proficient in Microsoft Office package.
Certificate Level in Hospitality/Business desired but not essential.
First Aid Officer desired, or willingness to be trained.
Floor Fire Warden experience desired or willingness to be trained.

**What you can expect from us**:
You’ll join an entrepreneurial, inclusive culture. One where the best inspire the best. Where like-minded people work naturally together to achieve great things. Join us to develop your strengths and enjoy a fulfilling career full of varied experiences. Keep those ambitions in sight and imagine where JLL can take you.

As an organisation, we don’t just accept that we are a place of many different people, but we embrace it, we celebrate it, and we proactively support the needs that difference brings. JLL is committed to equal opportunity regardless of race, gender, age, sexual orientation or disability, and that is why, for more than a decade, we continue to rank among the World’s Most Ethical Companies. We are dedicated to offering veterans from all ranks and services a successful civilian career as they transition out of the military. We recognise and appreciate the skills acquired in their service careers as vital and transferable to our workforce.

Personalized benefits that support personal well-being and growth:
JLL recognizes the impact that the workplace can have on your wellness, so we offer a supportive culture and comprehensive benefits package that prioritizes mental, physical and emotional health.

About JLL
- We’re JLL—a leading professional services and investment management firm specializing in real estate. We have operations in over 80 countries and a workforce of over 102,000 individuals around the world who help real estate owners, occupiers and investors achieve their business ambitions. As a global Fortune 500 company, we also have an inherent responsibility to drive sustainability and corporate social responsibility. That’s why we’re committed to our purpose to shape the future of real estate for a better world. We’re using the most advanced technology to create rewarding opportunities, amazing spaces and sustainable real estate solutions for our clients, our people, and our communities.

Our core values of teamwork, ethics and excellence are also fundamental to everything we do and