Customer Service

3 days ago

Helensvale, Australia Mulpha Full time

**Introduction**:
THE OPPORTUNITY
The Signal Group is recognised as one of Australia’s largest staff identification and branded merchandise providers. With local manufacturing and global sourcing capabilities, our established network of companies control a vertically integrated supply chain, from design and manufacture through to warehousing and supply. We work closely with our clients to develop customised products to showcase the full potential of their brands. We support them with innovative solutions that identify people, recognise their achievements, and help their diverse business grow
In this role you will provide administrative and customer service support, acting as the first point of contact for the organization and its visitors supporting the Sales team ID Products.
Key responsibilities will include;
Greet visitors, answer phone calls, and direct inquiries to the appropriate individuals.
Handle incoming RTS mail and manage electronic correspondence.
Maintain accurate and organized records of visitors, appointments, and other relevant information.
Answering inbound customer service phone calls to provide support with various aspects of the customer journey, including assistance with placing orders, as required.
Respond to customer enquiries and internal communications in a prompt and professional manner, directing enquiries to appropriate team members or departments as needed.
Prepare and deliver accurate quotes to customers based on their specifications in Cin-7.
Perform general data entry tasks relevant to the customer onboarding and sales process.
Assisting with sales support functions in other business units within Signal Group.
YOUR BACKGROUND
Experience in a customer service-based role, enjoys helping customers to have the best experience.
Strong attention to detail with accurate and efficient data entry skills.
Computer literate, likes to use and learn about new systems.
Enjoys staying connected and initiating connections with a large team.
High levels of activity and output - loves being involved.
Ability to work autonomously and as part of a team.
**BENEFITS**:
Hotel and Dining Discounts
Birthday Leave
Lifestyle Platform with 400+ retailer discounts
Salary Sacrificing/Financial Education and benefits
Career Progression/Mulpha Academy/Study Assistance
Wellbeing Hub/Healthcare Discounts/Employee Assistance Program
Free Car Parking/Car Parking Discounts at some of our Offices/Venues
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