Workers Consultant

2 weeks ago

Melbourne City Centre, Australia WorkSafe Victoria Full time

**_Workers Consultant_**
- **$120,908 per annum plus 12% superannuation**:

- **Full Time, fixed term to 6 November 2026**:

- **Melbourne, Williams St (hybrid - 3 days in office)**

**About the opportunity**

The Workers Consultant utilises their expertise and knowledge of the Workplace Injury Rehabilitation and Compensation Act and the Accident Compensation Act to assist workers who have lodged a conciliation request with the Accident Compensation Conciliation Service (ACCS) concerning a decision made by an agent, self-insurer or employer in relation to their worker's compensation claim. Reporting into the Senior Workers Consultant, this role will also be responsible for:

- Educating workers in relation to the conciliation process
- Consult and liaise with the workers legal representative (where applicable) during the dispute resolution process
- Analysing and evaluating documentation to identify a plausible argument in support of the worker's contention
- Liaise with ACCS, agent or self-insurer to identify and discuss issues and explore whether there is prospect of the worker achieving a negotiated resolution of the dispute prior to the conciliation conference.
- Attending conciliation conferences in the capacity of workers assistant
- Liaising with a variety of stakeholders on behalf of the worker to ensure that all relevant information is identified and collated during the dispute resolution process
- Planned regular travel may be required to regional areas throughout Victoria including Warrnambool, Traralgon, Wangaratta, Bendigo, Shepparton, Geelong, Morwell, Ballarat and Mildura to attend conciliation conferences.

**About you**

You will have a strong background and working knowledge of the Workplace Injury Rehabilitation and Compensation Act. You have excellent stakeholder management skills with the ability to negotiate across a diverse range of stakeholders. With strong attention to detail, the ability to prioritise conflicting priorities, you will also possess:

- Demonstrated experience in dispute/conflict resolution
- The ability to deal with high level emotional and conflict driven situations
- Exceptional communication, interpersonal, negotiation and presentation skills
- Ability to undertake effective research and analyse material
- Extensive technical knowledge of the Accident Compensation Act and relevant claims procedures and case law

**Qualifications**
- A tertiary qualification in a relevant field and/or extensive knowledge of the Workplace Injury Rehabilitation and Compensation Act and the Accident Compensation Act.

**Working with us**

**What's next?**

Applications close **11:00pm on Thursday 16 October 2025**. Click the link to apply, and join us in making a difference to Victorian lives.

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