Service Desk Analyst

5 days ago

Adelaide Region SA, Australia ElectraNet Full time

**About ElectraNet**:
ElectraNet builds, owns, operates, and maintains the South Australian high voltage transmission network that delivers electricity from generators to distributors and major load connected customers, enabling power to be supplied to homes, businesses, and communities.

South Australia is at the forefront of the transition to clean energy as a leader in the integration of renewable energy to the transmission network. ElectraNet is continually evolving to ensure the network provides secure, reliable and stable power, while catering for changes in demand into the future.

**The Opportunity**:
The Service Desk Analyst is responsible for providing first and second line support to ElectraNet staff and contractors in their use of Business Systems and Applications. The primary focus when dealing with faults is to return IT services to normal levels as soon as possible with limited business impact. The Service Desk Analyst is expected to build and maintain strong and productive relationships with both our business users, other IT staff, external contractors and vendors, by being proactive, solutions focused and flexible in their approach.

This position is available on a full time permanent basis and involves working across both the Adelaide CBD and Keswick offices, with occasional travel between sites required. You will also help drive new revenue opportunities identified by the business, by proactively engaging with stakeholders to explore, verify and deliver innovative and reliable solutions for the future of our network.

These activities will require exceptional relationship, negotiation, and communication skills to ensure best for business outcomes are achieved, both commercially as well as technically for the long-term sustainability of the network.

**About You**:
To be successful in securing this role you will have experience resolving first and second level help desk support and experience delivering exceptional customer service. You will have a passion for investigating and resolving incidents as well as a keen interest in continuous improvement. This passion will be demonstrated in your positive, can-do attitude and in your willingness to learn, develop and coach others.

In addition to the above you will ideally have proven knowledge in;
- Active Directory
- Service Now
- Video conferencing
- LAN/WAN
- Microsoft Windows 10, 11, Mac, iOS operating systems
- Office 365 Applications

**Employee Benefits**:
It is an exciting time to work at ElectraNet. The energy landscape is changing and we are currently recruiting dynamic experienced people, who share our values, to join the team.

We offer a competitive remuneration package, plus;
- Performance bonus eligibility of up to 15%
- Fifteen (15) days personal/carers leave per year
- Sixteen (16) weeks paid parental leave for the primary carer
- Four (4) weeks paid parental leave for the secondary carer
- Paid volunteering leave
- Additional paid leave for office closure (1 day)
- Flexibility to utilise public holiday leave entitlements for other cultural celebrations
- Vaccinations and health assessments

**How to Apply**:
we work flexibly to achieve our outcomes, collaborating in the office, onsite or virtually to ensure we provide energy and infrastructure solutions for a better world.

To find out more about ElectraNet and for further information on all of our employee benefits, please follow us on LinkedIn or visit our website.

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