Service Desk Analyst

4 hours ago

Adelaide, South Australia NEC Australia Pty Ltd Full time $60,000 - $80,000 per year

We now have a new and immediate opportunity for someone to join our Customer Service team in Adelaide as a Service Desk Analyst on a permanent basis.

Applicants must be Australian Citizens.

Full training will be provided.

Service Desk Analysts are the first point of contact when a customer experiences an ICT issue, and provide first level support by phone, instant messaging and email to ensure that customer ICT issues are resolved.

Key responsibilities will include:

  • Providing exceptional customer service
  • Troubleshooting and problem resolution
  • Accurate recording of calls, incidents and service request information
  • Assigning incidents and requests to the correct support groups
  • Publishing and reviewing knowledge base articles

To be successful in this role you will:

  • Be able to work on a 24/7 rotating roster, after being trained
  • Be able to gain a National Police Clearance

We are now seeking people with recent experience in a customer service or service desk environment or similar, who are self-motivated, with a positive attitude towards your work.

At NEC

We foster an environment of energetic, motivated and passionate team members who take pride in creating their own successes; we take ownership of customer problems and are polite, friendly, patient and professional at all times.

NEC is committed to achieving a diverse workforce and strongly encourages applications from Aboriginal and Torres Strait Islanders and candidates from culturally diverse backgrounds.

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