Service Desk Analyst

6 days ago

Adelaide Region SA, Australia HAYS Full time

12 months Contract opportunity for a Service Desk Officer based in the Adelaide CBD.

**Your new company**
12 months Contract opportunity for a Service Desk Officer based in the Adelaide CBD. This is a leading organisation where they focus on providing a positive impact on the society.

**Your new role**
You will be responsible for providing excellent L1 Support to their clients both remotely and face-to-face. Your duties and responsibilities will include but not be limited to:

- Investigating, diagnosing, and assessing basic technical problems reported by customers
- Providing accurate and clear documentation of customer interactions
- Updating knowledge, support, and training documents
- Working with third party vendors and software providers to maintain and resolve product issues for client systems
- Assist with the procurement and set up of hardware deliveries for projects

**What you'll need to succeed**
To be successful in the role you must have the following: Essential:

- Exceptional verbal and written communication
- Certificate 3 in Information Technology, Bachelor of Information Technology or similar
- Previous experience as a Service Desk/Helpdesk Support Officer

Desirable:

- ITILv4 Foundations
- CompTIA A+
- Microsoft Certified: Security, Compliance, and Identity Fundamentals
- Apple Certified Support Professional

**What you'll get in return**
- Opportunity to learn and expand skill set
- Fun, dynamic, and inclusive work environment

**What you need to do now**

At Hays, we value diversity and are passionate about placing people in a role where they can flourish and succeed. We actively encourage people from diverse backgrounds to apply.

If this job isn't quite right for you but you are looking for a new position, please contact us for a confidential discussion on your career.

**LHS 297508** #2748447

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