Administration Assistant

**Administration Assistant**

**What can you expect?**

You will provide support to Client Facing Brokers in all aspects of administration and technical support through the accurate, efficient, and timely production of policies, renewals, and related documentation. You will demonstrate technical proficiency, with responsibility for completing a defined set of processes and tasks within the end-to-end insurance broking lifecycle, ensuring that processes and tasks assigned to you are completed seamlessly and in line with agreed standards of time to complete, accuracy and productivity.

**What is in it for you?**

Marsh strongly believes in “Feeling comfortable bringing your whole self to work is a fundamental right of every colleague.” We offer following benefits to our employees so they feel valued each day at work:

- Leading training and development program
- Professional environment where your career path really matters and is supported in our global organization
- Great team environment with energetic and supportive colleagues

**We will count on you to**:
Ensure timely and accurate production/processing of a range of administration and documentation tasks, including but not limited to:

- Policy documentation
- Quotation and placing slips.
- Generate renewal documents and process.
- Generate client documents such as schedules, COC, proof of cover.
- Premium and adjustment calculations
- Claims histories
- Report preparation.
- Manage and prioritise own workload to meet individual SLA, KPI and Quality targets.
- Processing of transactions and resolution of escalated matters within SLA
- Maintain a basic understanding of the core aspects of relevant Insurance and related legislation.
- Build and maintain strong working relationships with internal and external stakeholders.
- Adhere strictly to the Company’s Quality practices and other systems and procedures.
- Ad hoc tasks as requested.

**What you need to have**:

- Clear and concise oral and written communication skills
- Strong numerical skills
- Excellent organisation skills with ability to prioritise work and meet deadlines.
- Excellent interpersonal skills with ability to work within a team.
- Adept to learning new technologies.
- Proficient in Microsoft Office tools
- Insurance knowledge

**What makes you stand out**:

- Administration experience within insurance or financial services
- University degree, diploma or equivalent work experience

**About Marsh**:
**Marsh McLennan** is committed to creating a diverse, inclusive, and flexible work environment. We aim to attract and retain the best people and embrace diversity of age, background, disability, ethnic origin, family duties, gender orientation or expression, marital status, nationality, parental status, personal or social status, political affiliation, race, religion and beliefs, sex/gender, sexual orientation or expression, skin color, or any other characteristic protected by applicable law.

**Marsh McLennan** is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections, and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.
- Marsh is an equal opportunity employer committed to embracing a diverse and inclusive work environment. We aim to attract and retain the best people regardless of their gender, marital/parental status, ethnic origin, nationality, age, background, disability, sexual orientation and gender identity._

Marsh McLennan is committed to hybrid work, which includes the flexibility of working remotely and the collaboration, connections and professional development benefits of working together in the office. All Marsh McLennan colleagues are expected to be in their local office or working onsite with clients at least three days per week. Office-based teams will identify at least one “anchor day” per week on which their full team will be together in person.