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Guest Experience Officer

3 weeks ago

Phillip Island, Australia Ingenia Communities Full time

You might not have heard about Ingenia before, and we tend to fly under the radar. Once you take a look into our dynamic, incredibly fast growing (ASX 200) business with a culture of creating community you'll be surprised by all the opportunities you'll find.- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.**About the Park**

Whether you’re visiting to catch a glimpse of the largest Little Penguin colony in the world or escaping for a family holiday along Victoria’s southern coastline, check into Ingenia Holidays Phillip Island.

Set in a cul-de-sac, Ingenia Holidays Phillip Island provides the ultimate beachfront location paired with a natural bush setting.

With local shops, cafes and restaurants a short 500 metres’ walk away, you don’t have to travel far when you want to leave the washing up to someone else during your stay.

**About the Role**

We are seeking a friendly & professional Guest Experience Officer to join our Queenscliff Holiday Park on casual basis. Weekend availability is essential.

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**About You**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker
- Availability to work weekends & public holidays

**Culture and Benefits