Experience Manager

21 hours ago

Hayman Island, Australia beBeeGuestService Full time $87,000 - $92,000
Guest Service Manager Role

Deliver exceptional guest experiences as a key member of our resort team.

  • Lead the Guest Relations team to provide outstanding, personalized service.
  • Handle VIP guest communications and resolve issues promptly.

Mentor team members and collaborate with other departments to ensure seamless service.

  • Manage rosters and monitor performance metrics.
  • Identify upselling opportunities and enhance guest satisfaction scores.

Ensure compliance with safety standards and support community initiatives.

Required Skills and Qualifications

We're seeking someone with:

  • Exceptional communication and interpersonal skills.
  • Leadership capabilities and problem-solving expertise.

Fluency in English and proficiency in hotel systems are essential.

Benefits

As a valued member of our team, you'll enjoy:

  • A competitive remuneration package.
  • Opportunities for professional growth and development.

Tertiary education in Hotel Management or a related field is highly desirable.

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