Luxury Guest Experience Coordinator

5 hours ago

Hayman Island, Australia beBeeCustomerExperienceManager Full time $60,000 - $90,000

About Our Guest Transport Position

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The position oversees the transport team, ensuring VIP guests and loyalty members experience exceptional, personalized service. The role involves resolving guest issues with professionalism, collaborating across departments, and continuously innovating to exceed guest satisfaction standards.

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Key Responsibilities

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  • Lead and mentor the Guest Transport team to deliver outstanding service, empowering them to provide a seamless experience for our guests.">
  • Serve as the primary contact for guests in Hamilton Island, managing pre-arrival, stay, and follow-up arrangements to ensure their needs are met.">
  • Resolve guest concerns and use feedback to drive improvements, enhancing the overall guest experience.">
  • Collaborate with departments to create harmonious interactions and deliver exceptional results, showcasing teamwork and collaboration.">
  • Ensure brand standards are met for loyalty program benefits, providing a consistent and high-quality experience.">
  • Identify revenue opportunities through upselling and premium experiences, driving business growth and success.">
  • Manage team schedules and ensure operational readiness, guaranteeing that all systems are running smoothly.">
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Our Requirements

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  • Exceptional communication and interpersonal skills, enabling effective relationships with colleagues and guests.">
  • Proven experience in guest relations within a luxury hotel environment, demonstrating expertise and knowledge.">
  • Strong leadership and team management abilities, inspiring and motivating the team to achieve excellence.">
  • Proficiency in hotel management systems, ensuring seamless operation and efficiency.">
  • Flexibility to work varied shifts, including nights and weekends, accommodating the needs of our guests.">
  • A degree or diploma in Hospitality Management (preferred), highlighting academic achievement and dedication to the field.">
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Our Offerings

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  • World-class staff facilities, including excellent subsidized accommodation with dedicated facilities, promoting well-being and comfort.">
  • An exciting and ever-changing staff activities calendar filled with recreational activities, fostering camaraderie and fun.">
  • Extensive career development opportunities with dedicated onsite trainers, nurturing growth and progression.">
  • The IHG Australia myBenefits program, offering paid birthday leave and wellbeing hub, supporting work-life balance and employee satisfaction.">
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