Guest Experience

7 days ago

Phillip Island, Australia Ingenia Communities Full time

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Job description

Posted Wednesday, 13 August 2025, 9:00 am
- We are a leading Australian property group that own, operate and develop a fast-growing portfolio of Lifestyle communities (land lease communities) and holiday parks across key urban and coastal markets. We employ over 1300 people across 120 parks and communities, with offices in the 3 eastern seaboard states.
- Here at Ingenia, you can enjoy working within an organisation that genuinely cares for its people and is committed to creating communities where our residents and visitors can truly belong.

**About the Location**

Ingenia Holidays Phillip Island is located beachside within a natural bush setting. Only 1 hour 45 minutes from Melbourne CBD with a scenic ferry ride to access the park, you will have easy access to local shops, cafes, and restaurants just 500 meters away. Phillip Island offers the world famous penguin parade, Koala Conservation Centre, and fur seals spotting at Nobbies.

**About the Position**

We are looking for a **Guest Experience Officer** to join our Holiday Park team. This role will be critical in supporting a seamless front of house experience, ensuring positive and engaging interactions with our guests.

This position is casual, with the potential for additional hours to be picked up during peak periods.

**Responsibilities**
- Welcome every guest to Ingenia Holidays, explaining the park / resort, surrounding area, guest amenities and park activities
- Actively sell and promote Ingenia Holidays as the ideal holiday destination by sharing the unique story of your park
- Direct guest check in and check out and attend to general receptionist duties following correct procedures
- Ensure high level of customer service is maintained at all times
- Contact housekeeping or maintenance staff when residents/guests report problems

**About You**
- Exceptional customer service skills
- Previous experience in a similar role / industry
- Computer literate using Microsoft Suite and booking software
- Passionate about the tourism industry with a strong sales ability
- Team player, strong attention to detail and well organised worker
- Current ‘C’ Class Driver’s Licence

**Culture and Benefits**-
Job details
- Pay type
- **Hourly**
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- Phillip Island, Victoria, Australia

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