End User Support Representative

1 week ago

Scoresby, Australia Leidos Full time

Company Description
**About Us**

Here in Australia, we’re agile and growing fast. Our 1,400 employees are busy building an enviable reputation for innovation and delivery. And, as part of a US-based organisation with 37,000 people and a 50 year history, we are able to draw upon world-leading technical expertise to help us provide the best solutions to our customers.

**Job Description**:
As a member of the End User Services (Desktop Support) team, you will provide Corporate IT services for Leidos Australian staff, ensuring all desktop services are managed and supported effectively.

You will work closely with the Service Desk and Infrastructure teams to deliver a high level of service to the AU business by demonstrating proficiency in user desktop, laptop, software, printers, telephony, video conferencing and basic networking support.

You will also provide technical guidance to assist with the resolution of issues and problems affecting the SOE environment and help address knowledge gaps within the End User Services team in Canberra and remotely by providing coaching and documenting solutions.

You will perform local testing of operating system upgrades as well as new peripherals and workstation models to ensure their compatibility with the global SOE.

**Qualifications**:

- Demonstrated knowledge and experience with troubleshooting Windows domains and networks
- Demonstrated knowledge and experience of client hardware and software deployment techniques
- Demonstrated experience working within an engineering or project environment (preferably in the defence industry)
- Prior experience with Microsoft System Center Configuration Manager (SCCM) is highly desirable
- Technical or relevant industry certifications, such as ITIL and for Microsoft products are highly desirable

Additional Information
**This role requires the successful applicant to be an Australian Citizen and to be holding at a minimum, a current NV-1 Clearance.**

Work will be performed at our Scoresby office.

**What You'll Love**

Over the last two years, we have successfully adapted our approach to enable everyone - whether working remotely from home, an office or a customer site - to continue to be collaborative, productive and, above all, safe and healthy. We proudly embrace diversity and support our people at every stage of their Leidos journey in terms of inclusion, accessibility and flexibility.

At Leidos, you will be valued, included and supported. So if you are open-minded and keen to Be the difference, we look forward to welcoming you.
- Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1._

  • End User Support Representative

    2 days ago

    Scoresby, Australia Leidos Full time

    **Description** - **Life Days** are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to **12 days of leave** per year. - Due to the nature of the role, **you must be an Australian Citizen and have the ability to obtain a...

  • End User Support Representative

    1 week ago

    Scoresby, Victoria, Australia Leidos Full time $104,000 - $156,000 per year

    DescriptionLife Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.Due to the nature of the role, you must be an Australian Citizen and have the ability to obtain a NV-1 AGSVA security...

  • End User Support Representative

    1 week ago

    Scoresby, Victoria, Australia Leidos Full time $90,000 - $120,000 per year

    Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.Due to the nature of the role, you must be an Australian Citizen and have the ability to obtain a NV-1 AGSVA security...

  • Project Coordinator

    4 days ago

    Scoresby, Australia Blackwoods Full time

    Join an iconic Wesfarmers business, leaders in industrial & safety supplies - A fantastic opportunity for an ambitious individual + Ongoing career development - Permanent Full-Time role + Scoresby VIC or Macquarie Park NSW + Outstanding employee benefits **OUR STORY** Blackwoods is Australia’s leading supplier of industrial and safety supplies. For over...

  • Salary Packaging Customer Service Representative

    1 week ago

    Scoresby, Australia Toyota Finance Australia Full time

    Work for a leading, innovative and well-respected global brand - Fantastic staff benefits and career development opportunities - Entry into the Finance industry **What you'll contribute to** The Salary Packaging Customer Support Representative (Call Centre) will provide a high level of excellence relating to call centre and general support activities for...

  • Customer Service Administrator

    6 days ago

    Scoresby, Australia Chandler Personnel Full time

    Work for a leader in health care services in Melbourne's South East. This is a great opportunity for someone who wants to be involved in the procurement process. - **Essential Skills** - some experience in customer service, call centre or procurement/supply chain/logistics background - experience using Microsoft suite, ERP system familiarity -...

  • Personal Assistant

    2 days ago

    Scoresby, Australia Chandler Personnel Full time

    Work for a leader in health care services in Melbourne's South East. This is a great opportunity for someone who wants to be involved in the procurement process. - **Essential Skills**: - some experience in customer service, call centre or procurement/supply chain/logistics background - PA/EA Skills/Experience - experience using Microsoft suite, ERP system...

  • eCommerce Coordinator

    4 days ago

    Scoresby, Victoria, Australia Nintendo Aust Full time $60,000 - $90,000 per year

    Recognised in our sector by an extensive, reputable history and broad product range, Nintendo Australia is recruiting an eCommerce Coordinator to join our team on a permanent, full-time basis.Reporting into the eCommerce Assistant Manager, this role is responsible for coordinating the operation, development, and maintenance of the eCommerce platform and its...

  • Salary Packaging Customer Service Representative

    1 week ago

    Scoresby, Australia Toyota Finance Australia Full time

    Work for a leading, innovative and well-respected global brand - Fantastic staff benefits and career development opportunities - Entry into the Finance industry Toyota Finance Australia (TFA) is the country’s largest automotive financier. Our past gives us credibility and knowledge. But it’s what the future holds, and how we can make the world a better...

  • Administration Support Officer

    8 hours ago

    Scoresby, Australia TLR Contracting (Aust) Pty Ltd Full time

    Work life balance & great team environment - Cloud based technology platforms - Flexible employment arrangements **TLR** Contracting (Aust) Pty Ltd (TLR) is a specialist in the field of asset, care contracted resources and a strategic business solution partner for Australia and New Zealand industries. **TLR's** primary focus is asset life cycle support,...