End User Support Representative

Description

• Life Days are the Leidos way of recognising that we all need extra time to take care of life. By working slightly more than the minimum weekly hours (2 hours per week for full-timers), you can accrue up to 12 days of leave per year.
• Due to the nature of the role, you must be an Australian Citizen and have the ability to obtain a NV-1 AGSVA security clearance.
• This team work 100% from site. Ideally, this position would be based in Scoresby (Melbourne) but would offer occasional work from our offices in Mulgrave and Bourke Street.

Our team feel Leidos is a great place to work. Learn more about our culture and benefits by visiting us here

Do Work That Matters

Leidos Australia delivers IT and airborne solutions that protect and advance the Australian way of life. Our 2000 local experts, backed by our global experience and network of partners, are working to solve the world's toughest challenges in government, intelligence, defence, aviation, border protection and health markets.

Your New Role and Responsibilities

Our CIO Leidos Support Team plays a vital role in ensuring employees have reliable access to company IT systems and infrastructure. We deliver responsive, high-quality support across desktop, network, and application services, enabling our teams to work securely and efficiently in a fast-paced, mission-driven environment.

Our End User Services team deliver IT support to our Australian workforce. Leidos supports a technically diverse environment, supporting a wide range of hardware, software, and network services.

Reporting to the Team Leader, a snapshot of responsibilities include:

• Provide hands-on support for desktops, laptops, printers, telephony, video conferencing, and basic networking issues.
• Collaborate with Service Desk and Infrastructure teams to ensure seamless delivery of IT services.
• Troubleshoot and resolve issues within the Standard Operating Environment (SOE), offering technical guidance where needed.
• Conduct local testing of operating system upgrades, new peripherals, and workstation models for compatibility.
• Document solutions and coach team members to address knowledge gaps and improve service delivery.

What You'll Bring to Make an Impact

• Demonstrated experience troubleshooting Windows domains and networks in a corporate environment.
• Proven skills in client hardware/software deployment and support, including SCCM (highly desirable).
• Moderate understanding and application of technical principles in IT support, ideally within engineering or defence sectors.
• Intermediate proficiency in Microsoft Office and other relevant software applications. Experience with AI applications (Copilot) would be beneficial.
• Relevant certifications such as ITIL or Microsoft (highly desirable); must be an Australian Citizen eligible for security clearance.

Don't worry if you don't tick all the boxes – if you meet most of them, we encourage you to submit your application. We're most interested in your strengths, what you want to learn and how far you want to go.

Diverse Team Members, Shared Values and a Common Purpose

Providing our customers with smarter solutions takes an incredible team with diversity of thought, experience and perspectives driving innovation. Inclusion is at the heart of our culture and is one of our core values. It's about creating a workplace where everyone can do important work, feels welcome, valued, and respected, and has equal access to opportunities to thrive. Paul Chase – Chief Executive, Leidos Australia.

Leidos Australia is an equal opportunities organisation and is committed to creating a truly inclusive workplace. We welcome and encourage applications from Aboriginal and Torres Strait Islanders, culturally and linguistically diverse people, people with disabilities, veterans, neurodiverse people, and people of all genders, sexualities, and age groups.

Our five Advocacy Groups (Women and Allies Network, Young Professionals, Defence & Emergency Services, Action for Accessibility and Abilities and Pride+) provide an opportunity for team members to connect and collaborate on shared interests, and work to support and celebrate our diverse community.

Next Steps

• To apply for this role, follow the links or apply via our Careers page.
• Recruitment process - 1 virtual interview and/or 1 face-to-face & background checks.
• Applicants may also need to meet International Traffic in Arms Regulations (ITAR) requirements. In certain circumstances this can place limitations on persons who hold dual nationality, permanent residency or are former nationals of certain countries as per ITAR 126.1.
• We are committed to making our recruitment process accessible to all candidates. Please get in touch with our Careers team if you'd like to discuss any additional support during your application or throughout the recruitment process.

If you're looking for comfort, keep scrolling. At Leidos, we outthink, outbuild, and outpace the status quo — because the mission demands it. We're not hiring followers. We're recruiting the ones who disrupt, provoke, and refuse to fail. Step 10 is ancient history. We're already at step 30 — and moving faster than anyone else dares.

For U.S. Positions: While subject to change based on business needs, Leidos reasonably anticipates that this job requisition will remain open for at least 3 days with an anticipated close date of no earlier than 3 days after the original posting date as listed above.

The Leidos pay range for this job level is a general guideline only and not a guarantee of compensation or salary. Additional factors considered in extending an offer include (but are not limited to) responsibilities of the job, education, experience, knowledge, skills, and abilities, as well as internal equity, alignment with market data, applicable bargaining agreement (if any), or other law.