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Customer Service Support

3 weeks ago

Scoresby, Australia Safety Xpress Full time

An exciting opportunity exists to join our Scoresby-based safety product and installation company.

We are currently seeking an Customer Service Support to join our friendly and expanding team.

**Key Duties and responsibilities include**:

- First point of contact for end-to-end Online Sales related enquiries
- Liaise with customers, suppliers and the Safety Xpress team as required to resolve issues in a timely manner.
- Responsible for all communication relating to online customer questions and orders that require special attention.
- Liaise with procurement and advise internal teams / customers of updated stock ETA’S.
- Support sales team in answering overflow of incoming calls in a prompt, friendly and efficient manner.
- Recognise and refer possible leads to Sales Representatives.
- Liaising with the purchasing, accounts and marketing teams and delivery partners efficiently.
- Ongoing development and maintenance of company’s standard operating procedures for online sales\
- Continuous implementation of process improvements for managing online sales efficiently
- Reporting and Analyzing data.

**To be successful in this role you will possess the following**:

- A passion for delivering exceptional customer experience in a fast paced work environment
- High level administrative and organizational skill with a proven ability to multi-task and prioritize.
- A bright, positive, and willing nature with a 'can-do' attitude.
- Strong attention to detail.
- Ability to navigate around web-based e-commerce platforms.
- Previous experience in a similar role is essential.
- Ability to work collaboratively with all levels of company staff
- Ability to deliver effective feedback, both written and verbal
- Good Time Management and Organizational skills
- Adequate computer skills and knowledge of MS Office

**Why come work for us**
- Friendly team
- Competitive remuneration package
- Real opportunities to advance your career in a growing company
- We are a growing company, come grow with us

**Salary**: $60,000.00 - $65,000.00 per year

**Benefits**:

- Employee mentoring program
- Professional development assistance

Schedule:

- 8 hour shift

Ability to commute/relocate:

- Scoresby, VIC 3179: Reliably commute or planning to relocate before starting work (required)

**Experience**:

- Customer relationship management: 1 year (required)
- Outbound call centre: 1 year (preferred)
- Customer service: 1 year (preferred)

Work Authorisation:

- Australia (required)

Work Location: In person