Technical Services Manager

About Toll Group

At Toll, we do more than just logistics - we move the businesses that move the world. Our 16,000 team members can help solve any logistics, transport, or supply chain challenge - big or small. We have been supporting our customers for more than 130 years. Today, we support more than 20,000 customers worldwide with 500 sites in 27 markets, and a forwarding network spanning 150 countries. We are proudly part of Japan Post —

About Toll Helicopters:
Toll Helicopters is an experienced provider of specialised mission-critical helicopter services and training for Government, Defence, and the civil sector. With extensive experience in operations, training and helicopter maintenance, our staff are some of the most highly experienced and well-trained aviation professionals in the country.

Toll operates the Toll Ambulance Rescue Helicopter Service on behalf of NSW Health for the NSW and ACT communities.

Toll has an expanding Defence aviation support portfolio including maintenance and flight operations in support of ADF capability.

For more information about our client operations and training facility please refer to

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The Role

We are looking for a Technical Services Engineer to join our team. This is a permanent position, working Monday
- Friday.

The Technical Services Engineer provides technical intelligence, expert opinion and in-depth analysis of airframe, engine, and systems architecture across the Toll Aviation aircraft fleet.

Working within the airworthiness management team and dynamically collaborating with the maintenance engineering team, this role collates, reviews and analysis identified aircraft occurrences, then delivers centralised, effective and efficient internal and external communication to ensure aircraft technical outcomes complement airworthiness management activities.

Joining a collaborative and close-knit team committed to delivering excellence, you will be working alongside the operational and maintenance teams providing knowledge and leadership to meet our online obligations for our customers whilst maintaining cost efficiency and regulatory compliance.

Key Responsibilities

The duties and responsibilities of the Technical Services Engineer include the following:

- Provide technical assessment and input to Leonardo, P&WC, and other manufacture’s SBs and TBs as required
- Analysis aeronautical product improvements as presented by varying OEMs, providing internal recommendations with focus on fleet enhancement, product obsolescence and operational benefits
- Acts as liaison between airframe/engine manufacturers and Toll Aviation for all engineering queries/requirements and provide specialist technical support to the engineering team
- Maintain technical oversight of major repairs and their associate technical data, ensuring that fleet applicable is maintained and controlled
- Assist with the coordination of aircraft modifications to meet operational requirements while leading technical projects that have a positive impact on reliability and availability
- Contribute towards scheduled aircraft airworthiness reviews and aircraft quality assurance checks, draft reports and provide actions on identified occurrence
- Assist with the investigation of aircraft defects and any reporting of major defects to CASA

Skills & Experience
- To be considered for this role, you will ideally hold an Aircraft Engineer Trade Qualification (or equivalent) along with a CASR Part 66 Licence with B1 and/or B2 with a AW139 and/or B412 type rating
- Detailed knowledge of CASA regulatory requirements & processes as they pertain to the company Maintenance Control Manual, the relevant aircraft System of Maintenance and legislative framework for aircraft maintenance activities
- Solid LAME experience within the aviation industry
- Regulatory understanding of airworthiness management and maintenance control processes
- Advanced technical, analytical, and critical thinking skills with proven attention to detail
- Strong verbal and written communication skills and the ability to communicate effectively with a range of internal and external stakeholders
- Experience managing a variety of projects through to completion
- Ability to translate complex processes into simple written instructions or visual representations
- Excellent communication skills, both written and oral
- Analytical thinker with the ability to make sound fact-based decisions

What moves you?

At Toll, you can help play a vital role in delivering what matters. From food, fuel, medicine and rescue services, we keep businesses and communities thriving. Every day brings change. We see that as an opportunity. To be curious. To ask the right questions. And build meaningful connections. Because finding new ways to solve problems is what we do. With a bold vision to expand our global reach, our 16,000+ people bring a passion for progress. We collaborate in friendly, caring teams, supported by approachable leaders who give us the au