Technical Services Manager

4 days ago

Brisbane, Australia Fujitsu Full time

About the job Technical Services Manager

**Technical Services Manager**
***
**We are Fujitsu**

We use technology to make happier lives. We are a global leader in technology and business solutions that transform organisations and the world around us. We have a long heritage of bringing innovation and expertise, continuously working to contribute to the growth of society and our customers.

**About the role**
***
We are currently seeking an experienced **Technical Services Manager** with experience managing a team of technical professionals and providing high quality technical engineering support to customers and stakeholders.

**About you**
***
**Responsibilities and Accountabilities**:

- Acting as the escalation point and main point of contact for customer operational support and incident coordination including coordinating regular meetings and reviews to ensure customer satisfaction.
- Provide timely advice and resolution to incidents within the agreed timeframes and to the agreed standards.
- Identify and implement process, procedures and improvements in order to provide the highest level of customer support and meet Best Practice standards.
- Identify opportunities to further develop customer accounts including any opportunities to increase Fujitsus support to the customer
- Ensure compliance across a range of areas including contractual, legislative, risk, financial and security standards.
- Develop in depth technical and managerial documentation in order to provide accurate feedback and recommendations to both Fujitsu and Customer stakeholders.
- Provide leadership and mentoring to a range of technical and non-technical personal within the team.

**Requirements and Experience**:
***
- 5+ years People Management experience, particularly managing a range of technical personal
- Experience within a Technical Network Architecture environment with an emphasis on CCNA
- Must have current AGSVA Security Clearance.

**Why Fujitsu?**

We are an organization with a strong set of values and a history of respecting fairness and equality, whilst promoting diversity, equity, and inclusion. We constantly push ourselves to do better and strive to bring together a diverse mix of perspectives and talents in an inclusive environment, where we encourage our people to bring their full selves to work. We call this Be Completely You.
- We put people first. We believe in the power of diversity to drive innovation and our AWEI (Australian Workplace Equality Index) Gold Employer status, and Rainbow Tick certification for LGBTI+ inclusion show that we value an inclusive culture.
- We offer tailored career paths across our global organization to support your professional and personal growth.
- Our customers trust us. We have an excellent reputation across the region and globally.
- Best in-class reward and recognition programs flexible work, volunteering leave, and more.
- We live our values of aspiration, trust, and empathy, all day, every day.

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