Technical Service Manager

4 days ago

Brisbane, Australia Inchcape Full time

Job Title: Technical Service Manager - Foton

Location: Norwest, Sydney, New South Wales

Company: Foton

Who we are?

Inchcape Australasia, part of a global mobility leader, employs 1,200+ people across ANZ. With a diverse portfolio in distribution, fulfilment, retail, and finance, we champion sustainability, inclusion, and long-term impact—empowering communities and embracing diversity to create a workplace where everyone belongs and thrives.

About the job:
This role manages FOTON Aftersales technical service operations, ensuring dealer technicians are equipped to service vehicles to manufacturer standards. It also develops and delivers technical training for Foton’s light trucks and LCVs, including internal combustion and future new energy vehicle (NEV) models.

Key responsibilities:

- Deliver face-to-face and virtual technical training for FOTON dealer technicians, including onboarding, diagnostics, and NEV systems.
- Develop and update training content, assessments, and hands-on modules aligned with FOTON Global standards and emerging technologies.
- Provide in-field technical support, coaching, and mentoring to technicians, including diagnosing and resolving product issues.
- Monitor and analyse technical trends using systems like FPRS, and implement training interventions to address recurring faults.
- Collaborate with OEMs, engineers, and internal teams to support product updates, recalls, and service campaigns.
- Manage technical support operations, maintain training records, and ensure compliance with safety, quality, and distributor agreement standards.

About you:

- Minimum 5 years’ experience as a technical trainer or senior technician in light commercial vehicles, with EV/hybrid knowledge preferred.
- Certificate III in Automotive Mechanical Technology and Certificate IV in Training and Assessment (TAE40122 or equivalent) required.
- Strong leadership, communication, and organisational skills, with the ability to drive change and deliver results in dynamic environments.
- Proficient in Microsoft Office, especially Excel; must hold a valid driver’s licence and be willing to travel nationally and internationally.

**Benefits**:

- Access to our employee benefits program including company car rental program, discounts on vehicle purchases and services, free annual flu vaccination, corporate health care plan with Bupa, financial services support, company-paid salary continuance, Death and TPD insurance, and a comprehensive employee wellbeing program.

If you would like to know more about this opportunity or any others at, please reach out to me call Hayden on 0437 131 715.

Inchcape is an Equal Opportunity Employer and equality; diversity and inclusion are at the centre of everything we do. We recognize that our customers, colleagues, contractors, and other partners are central to our success and that we work in a diverse society. We acknowledge not only our legal, but also our moral responsibility to ensure all groups have equality of opportunity.

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