Project Support Centre Officer

**Acknowledgement of Country**:
CSIRO acknowledges the Traditional Owners of the land, sea and waters, of the area that we live and work on across Australia. We acknowledge their continuing connection to their culture and pay our respects to their Elders past and present. View our vision towards reconciliation

**Child Safety**:
CSIRO is committed to the safety and wellbeing of all children and young people involved in our activities and programs. View our Child Safe Policy.

**The Opportunity**:

- **Join team CSIRO**:

- **Strong stakeholder engagement & Support**:

- **Supportive, flexible work environment**

We are looking to appoint a Project Support Centre Officer to provide whole of life project, contract and customer management support to CSIRO research projects and to support CSIRO's operational transactions. The responsibilities of this role are split between two main areas: Project Support and Contract Administration (which includes CRM maintenance). As system and process knowledge custodians we aim to provide a single point of referral and advice to researchers on all aspects of policy and practice related to research delivery. We will maintain quality data in CSIRO's enterprise systems to support project management, operations, reporting and business analysis at all levels.

As this role touches on several aspects of CSIRO’s business processes, it is essential that the Project Support Centre Officers build and maintain excellent working relationships with various customers, and positively work with other support functions such as Commercial Contracts, Finance community, other Support Centres, and other stakeholders.

Project Support Centre Officers are team members of the Project Support Centre, and are responsible for the maintenance of core project, contract and customer data in CSIRO's Enterprise Systems.

**Your duties will include**:

- Contribute to the efficient processing of tasks using CSIRO's workflow and task management tools, including SAP and Microsoft Dynamics
- Identify, query and resolve potential issues associated with requests
- Save and maintain project records and contracts in HP Records Manager whilst following the Records Management Code
- Accurate and efficient data processing of CSIRO’s research contracts in SAP, including contract variations
- Accurate maintenance of customer records across CSIRO systems
- Contribute to a knowledge sharing environment through sharing, creating and improving information across the Finance function
- Generate improved solutions in work situations, suggest creative ways to deal with problems and opportunities

**Location**:Canberra, Perth, Brisbane, Adelaide

**Salary**:AU$68,148 - AU$86,733 plus up to 15.4% superannuation

**Tenure**: Specified term of 18 Months

**Reference**:95191

**To be considered you will need**:

- Education/Qualifications: A relevant Certificate or tertiary qualification, and/or relevant work experience.
- Communication: The ability to clearly convey information and ideas, select the most appropriate method of communication, and establish effective interpersonal relationships with key internal and external stakeholders.
- Behaviours: A history of professional and respectful behaviours and attitudes in a collaborative environment.
- Adaptability: Demonstrated ability and willingness to change ideas, try different approaches and maintain professionalism and flexibility.
- Problem Solving: Proven ability to investigate routine problems by identifying and considering the implications of a range of available alternative solutions.
- Good working knowledge of SAP processes and CSIRO standards and procedures.
- Demonstrated ability to prioritise workloads in order to meet tight deadlines and KPIs.
- Demonstrated experience and commitment to working in a geographically dispersed team, and the ability to build strong and productive working relationships with others to create a proactive, solutions-oriented environment.
- Professional customer service skills.

Desirable Criteria:

- Previous experience working with Microsoft Dynamics.
- Understanding of the stages and life cycle of a project.
- Basic understanding of contract administration.

For full details about this role please review the Position Description

**Eligibility**:
**Flexible Working Arrangements**:
We work flexibly at CSIRO, offering a range of options for how, when and where you work.

**Diversity and Inclusion**:
We are working hard to recruit people representing the diversity across our society, and ensure that all our people feel supported to do their best work and feel empowered to let their ideas flourish.

**About CSIRO**:
At CSIRO Australia's national science agency, we solve the greatest challenges through innovative science and technology. We put the safety and wellbeing of our people above all else and earn trust everywhere because we only deal in facts. We collaborate widely and generously and deliver solutions with real impact.

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