Library Assistant

11 hours ago

Sydney, Australia Ashdown Consulting Full time

$31- $39 p/h + super
- 2 month Contract
- Sydney CBD

**Library Assistant |2 Month Contract |Up to $43.29 P/H inc. Super**
- **$31- $39 p/h + super**:

- **2 month Contract**:

- **Sydney CBD**

**About the Company**

This Local Government agency is a major service provider who strives to deliver a more consistent and efficient experience within government. We are looking for someone to start ASAP for a 2 month contract paying up to $39 /Hour + Super. This role is based in Sydney CBD, Library Assistants may be required to work in different locations and work flexibly to support opening hours, operations and programs.

**About the team**

You will be a part of a highly professional and dedicated cohort who value independence, communication, accountability and integrity. The Team you are joining is a high functioning and performing team amongst a leading agency.

**About the Role**

The primary purpose of the position is to connect Library visitors and users

with information, literacy, technology, spaces and lifelong learning. The Library Assistant provides an exceptional customer experience to all Library visitors and users

**Key accountabilities include**:

- Deliver an exceptional customer experience by using good judgment to identify, address and/or refer diverse customer needs as a priority.
- Utilise sound interpersonal, communication and problem-solving skills to address basic customer enquiries and provide alternative resources.
- Understand the Library’s Quality Standards and procedures through demonstrated customer service and continuous improvement.
- Deliver accurate and timely circulation services, re-shelve returned library materials and undertake regular block shelf checking and shelf tidying.
- Basic troubleshoot and demonstrate consumer and library technology to customers.
- Support and promote physical and digital collections and resources through community feedback and engagement.
- Maintain a safe and welcoming environment and make suggestions on the flexible use of space.
- Assist in the delivery of Library services and programs, including technology, collections and Adult, Children’s, Youth, Outreach and IT programs.
- Provide efficient and customer-focused collections support, home library services, library administration and deliveries across the network.

**About You**
- Demonstrated ability to provide quality customer service including a high level of ability to work effectively with the public.
- Willingness to develop skills in and provide a range of library services such as readers’ enquiries, research and technology assistance, circulation services, home delivery services and library administration and deliveries.
- Willingness to develop skills and assist in the delivery of library learning programs including adults, children, youth, multicultural and IT.
- Preparedness to undertake outreach and community engagement.
- Demonstrated clear written, listening and spoken communication skills, especially for reporting up and across to supervisors and co-workers.

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly Rated 4.9/5 on Google Reviews with over 1000 5
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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