Library Support Coordinator

At Torrens University Australia, making a difference is in our DNA. As a Certified B Corporation, we belong to a global community of future-focused companies using business as a force for good. We believe in the transformative power of education to change lives, families, communities - and the world. That’s why we’re on a mission to increase access to higher education, so learners from all walks of life can chase their dreams.

Just like our students, our employees are a diverse group who want to make an impact. When you join us, we give you the freedom to be bold, creative and courageous - with flexible working arrangements that allow you to bring your best. We’ve built a culture that celebrates community, collaboration and innovation, where people love what they do
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What’s the job?

Reporting to the Head of Library and Information Services, the Library Support Coordinator is responsible for coordinating the work of the Library Technician team and the day-to-day activities of the library. They directly supervise the Library Technicians in the provision of core operational and technical library services to students and staff: assisting students to locate information resources for their studies and supporting students in the development of information skills. They ensure optimal efficiency of library processes and procedures, and consistency of these procedures across a national service. They provide guidance in management of the Library’s on campus spaces, and work with Discipline Librarians to ensure the smooth running of services delivered by the library.

Day-to-day accountabilities:

- Advance the Library’s strategic objectives by coordinating all aspects of the Library’s front facing operations
- Implement policies and procedures to ensure the effective and equitable provision of high-quality information and lending services for all staff and students
- Provide guidance to the national Library Technician team, with particular emphasis on excellence in customer service, reference assistance, circulation duties
- Build an appropriate spread of skills across the Library Technician team, leading by example and working with the team at an operational level
- Develop and support a collaborative and communicative environment within the Library Technician team, coordinating Library Technician team meetings and communications
- Foster a culture of innovation and improvement within the Library Technician team, and, in collaboration with Library Technicians, identify problems and issues and recommend process improvements
- Ensure annual individual performance and development plans are effectively implemented across the Library Technician team.

To read more about the role please

click here to view job description

Who you are- A Diploma of Library Information Services or equivalent is required for this position, along with relevant library work experience.- Sound understanding of data analysis and be able to make data-driven decisions to evaluate the effectiveness of library services and resources.- Previous experience leading a team- Demonstrated experience in a university library is preferable- Passionate about student experience- Demonstrated reporting skills

This is a full time role that can based in Sydney, Melbourne, Brisbane or Adelaide.

Why join us?

Bold, modern and agile, we’re Australia’s fastest-growing university, going from 164 students in 2014 to 40,000+ alumni across 115+ countries and 2000+ staff today. In 2020,
_Australian Financial Review_ named us one of the country’s most innovative companies. As we continue to establish ourselves as a truly global university, we never lose sight of our student-centric approach. Supported by teams of passionate people, you’ll find endless opportunities for professional development and career progression.

We are proud to be an equal opportunity employer and committed to creating an inclusive workplace. We do not discriminate on the basis of race, colour, religion, age, ethnicity, gender identity, sexual orientation, disability, or any other protected characteristic.

What we offer:
We support your personal passions, development and wellbeing, to make your working life a more rewarding experience. At Torrens University Australia, you’ll benefit from:

- Study free in a course/degree related to your position
- Access to internal opportunities - Be supported to learn, grow and move across the organisation

Hiring process:
We’d love to hear from you.