Library Assistant

The City of Parramatta is going through unprecedented change and transformation as we grow and transform into a Global City. The intensity of growth and investment in City of Parramatta means that Council, their partners, and community have a once-in-a-generation opportunity to shape the City's future and ensure it is culturally, socially, environmentally, and economically sustainable.

At Council, we prioritise the safety and wellbeing of children and young people. We are committed to implementing child safe practices to create an environment where children feel safe and included. We screen candidates to ensure their suitability to work with children, this includes conducting National Police Checks, Working with Children Checks, and through reference checks. Our commitment to child safety is explained in Council's Child Safe Commitment Statement.

About the role:

This position is responsible for providing positive customer experiences and supporting the Team Leader to ensure the smooth running of library services. Created to assist in the provision of high-quality customer experiences, this role is located at Parramatta Library at Phive.

This is a permanent part time opportunity working 20 hours a week. Shifts will be Thursday to Sunday. It is essential that the successful candidate is available to work on both weekends, Saturday and Sunday. 

On a daily basis you will: 

• Provide exceptional customer service and build positive connections with the local community
• Assist in delivering high quality community-focussed programs
• Support team members in the use of library services
• Work closely with other teams and implement improvements to enhance enjoyment of the library
• Ensure that each customer receives a positive customer experience 

About You:

The successful candidate should have previous experience providing engaging customer service and enjoy engaging proactively with the community.  In addition to your solutions-focussed approach, you'll bring a track record of delivering a range of customer experiences, and willingness to give innovative ideas a go.

You will also bring:

• Working with Children Check.

• Criminal history check

• HSC certificate or equivalent relevant experience

• Demonstrated verbal communication, literacy and numeracy skills 

• Demonstrated customer service skills, with exceptional ability to deliver memorable experiences

• Well-developed ability to communicate and, build relationships and influence others with an engaging approach and technique.

• Well-developed decision-making ability, including confidence in working with leaders to resolve high priority, and often sensitive and issues and conflict.

• Well-developed PC literacy, including skills with mobile technologies and basic technology trouble shooting skills 

What's on offer:  

This is a permanent part time opportunity working 20 hours a week. 

Shifts will be Thursday to Sunday, with an essential requirement to work on both weekends. 

We are offering an attractive remuneration from $68,111 plus 12% superannuation.  

In addition, City of Parramatta also offer excellent employee benefits which include: 

• 14 weeks paid parental leave
• Access to Long Service Leave after 5 years
• Central Parramatta location (Public transport at our door, discounted parking)
• Significant leave benefits (up to 12 days flexi-time, 3 additional leave days at Christmas, 15 days sick/personal leave, 2 days health and wellbeing leave per year)
• Learning and development opportunities
• Health and Wellbeing programs (Fitness Passport, flu shots, etc.) 

Want to know more?

Further information regarding the requirements of this role can be found in the attached Position Description.

Review our Values Flyer, which outlines Council's core values and behaviours. 

Alternatively for a confidential discussion please contact Neera Sahni at 

How to apply 

Candidates must apply online and applications through other mediums will not be accepted at this time.

Please attach a Cover Letter showcasing the following: 
 

• Demonstrated customer service skills, with exceptional ability to deliver memorable experiences.
• Well-developed ability to communicate and, build relationships and influence others with an engaging approach and technique.
• Well-developed decision-making ability, including confidence in working with leaders to resolve high priority, and often sensitive and issues and conflict.
• Well-developed PC literacy, including skills with mobile technologies and basic technology trouble shooting skills. 

Applications close 9pm, Thursday, 23 October 2025.

As this is a child-related position, prohibited persons as defined under the NSW Child Protection Act are not eligible to apply.

 A Paid Working with Children Check must be uploaded as part of your application.

If you do not have a valid Working with Children Check and meet the remaining requirements of the role, please answer your pre-screening questions accordingly and reach out to  to confirm that your WWCC is in progress.

Council is committed to providing a child safe environment and is guided by the NSW Child Safe Standards | Office of the Children's Guardian. For more information on Council's Child Safe Framework please visit Child Safe | City of Parramatta.

 This position requires the preferred candidate to undergo a Criminal History Records check.

The City of Parramatta supports a Drug and Alcohol-free working environment and employees may be subject to random testing as a result.

Inclusion, Diversity and belonging lies at the heart of how we recruit at the City of Parramatta. We continue to commit to creating a diverse and inclusive workplace and hire great people with a wide variety of skills, experiences, and backgrounds. We invite candidates of all ages, people with disability, Aboriginal and Torres Strait Islander Peoples, women, ADF veterans, LGBTIQA+ and other culturally diverse groups. We are committed to making reasonable adjustments to provide a positive, barrier-free recruitment process and supportive workplace.

Please note you must be an Australian or New Zealand citizen or a permanent resident or have unlimited working rights in Australia to apply for this position.