Operations Specialist

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role:
Our Electrification & Innovation (E&I) business helps Australians transition to a cleaner energy future by developing sustainable, scalable electrification products. We continuously enhance our offerings to provide maximum value to customers while exploring innovative concepts that could transform lives for generations.

The E&I Operations Specialist is tasked with creating and maintaining customer-focused processes across various products and Value Streams. This role involves streamlining onboarding, support, and offboarding, collaborating with a range of internal and external stakeholders to ensure smooth product operations. By assessing workflows, incorporating customer feedback, and upholding service excellence, the specialist supports scalable growth and high customer satisfaction.

What you’ll be doing:
- Lead the development and continuous improvement of operational processes across various functions, ensuring efficiency and standardization that can significantly enhance customer experiences.- Identify and implement experimental opportunities to test innovative workflows that improve customer engagement and satisfaction, preparing the business for scalable growth.- Actively gather and analyse customer feedback to drive meaningful improvements in operational processes, ensuring the voice of the customer shapes the evolution of services.- Work collaboratively with internal teams across Electrification & Innovation and Customer Markets to align operational practices and objectives, fostering a cohesive and efficient working environment.- Engage with suppliers, field service managers, and partners to enhance operational processes, ensuring the delivery of best-in-class customer experiences.- Proactively engage potential customers, showcasing the unique benefits of electrification products, and drive sales through effective communication and an understanding of customer needs.- Develop and track KPIs for operational processes, using data-driven insights to identify trends, address issues, and drive improvements.- Provide thorough post-sales support, including troubleshooting, technical assistance, and warranty management, working with third-party teams to swiftly resolve customer issues.

About you:
- Demonstrated experience in a previous operations role, preferably in the electrification or technology sector.- Solid understanding of electrification technologies and innovations. Familiarity with the electric vehicle and/or home electrification market is highly desirable.- Excellent written and verbal communication skills. Ability to convey complex technical information in a clear and understandable manner.- Strong customer focus with a passion for delivering exceptional service. Proven ability to build and maintain positive customer relationships.- Experience in Agile methodologies and tools.- Positive attitude with a willingness to learn.

At AGL, we offer a wide range of benefits including:
- Flexible working options including hybrid work.- Discounts on energy, telcos and solar plans.- Participate in Energise - our reward & recognition program.- Access 20 weeks of paid parental leave for the primary carer.- Access to an additional week of recharge leave per year.- Play an active role in our diversity & inclusion initiatives.- Novated leasing and Electric Vehicle subscriptions.- Access to study assistance, AGL’s share purchase plan and insurance deals.
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
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Location:
Docklands VIC 3008

Job Family Group:
Marketing