Operational Excellence Specialist

5 days ago

Docklands, Australia Medibank Full time

**Will you actively create a healthier future for tomorrow?**

At Medibank we’re encouraged to think big. We have a clear purpose to impact better health outcomes for our customers, patients and our community.

We celebrate diversity of thought because we want to make better decisions for our customers. As we work towards our goal of better health for better lives, we value the knowledge and contribution of Aboriginal and Torres Strait Islanders. We are working hard to create an inclusive workplace and develop Indigenous careers.

**The role**:
As the Operational Excellence Specialist,** **you will be responsible for identifying and prioritising opportunities to reshape Medibank and how we work to deliver a leaner organisation, whilst improving or maintaining customer and employee experience, risk and cost-base. The role will involve supporting diagnostics, conducting analysis and synthesising data into digestible formats.

**Your impact**
- Supporting enterprise-wide reviews to identify and build in year and multi-year programs of work which deliver significant benefits that consider a variety of factors
- Articulating the Operational Excellence strategy and ‘size of prize’ as well as the value of macro initiatives
- Documenting diagnostic outputs in a simple and easy to follow format that is supported with clear and robust assumptions and underlying data
- Engaging and influencing business units to act and implement initiatives that will advance shared interest and goals
- Developing financial and performance baselines to ‘size the prize’ supported by documented assumptions and data that has been agreed with by the business

**About you**

You will have significant experience delivering enterprise level productivity programs across value chains, either on the business or consulting side. You’re a critical and strategic thinker who is comfortable challenging status quo, driving innovation and will have proven success in delivering transformation projects that have delivered tangible outcomes.

**Must have skills**
- Advanced analytical skills and the ability to produce easy to follow outputs with clear recommendations
- An Enterprise mindset that considers opportunities with a 360-lens including customer experience, employee experience, cost pools and risk controls
- Experience leading improvement/transformation projects that have delivered tangible outcomes
- Strong stakeholder management skills and an ability to influence and work collaboratively with cross functional teams
- Prior experience as a Consultant, delivering efficiency reviews with a focus on cost, customer & employee experience and risk and growth is highly desirable

**A career with us**

At Medibank, we believe work is something we do, not somewhere we go. Our modes of working - Collaboration, Connection and Concentration - help inform how your day is structured and where you choose to work will vary, depending on your role and requirements.

All employees who may attend a worksite or any face-to-face work-related activity will be required to be fully vaccinated for COVID-19 as a condition of employment.

We offer a range of great benefits such as subsidised private health insurance, rewards and discounts, and health and wellbeing initiatives. To find out more click here.

**To start small and impact bigger.**
- Health insurance

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