Payment Specialist

Join the change. Together, we’ll make history.

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

We are looking for a Payments Specialist to join our dynamic Pay and Assist Team. As a Payments Specialist, you will be responsible for managing payment processes, maintaining compliance, and identifying opportunities for improvement. This position plays a critical role in ensuring the effective receipt, allocation, and refunding of Payments

If you're a detail-oriented professional with a passion for continuous improvement, we’d love to hear from you

What you will be doing:

- Manage and oversee one or more core payment functions, such as payment allocations, refunds, and credit transfers.
- Develop and maintain performance reporting dashboards to monitor operational performance and trends.
- Implement operational controls and ensure compliance with regulatory and contractual requirements.
- Identify and drive process improvement initiatives to simplify workflows, reduce costs, and enhance customer satisfaction.
- Conduct root cause analysis for operational issues and manage incidents from identification to resolution, including remediation activities.

What we would like to see you bring:

- Strong analytical and reporting skills with experience in SQL and attention to detail.
- Ability to define, manage, and independently deliver programs of work.
- Skilled in stakeholder engagement, workshop facilitation, and capturing business requirements.
- Proven experience in process management, preferably within the utilities sector.
- Excellent communication skills, both verbal and written, with the ability to influence and collaborate effectively.
- Experience with SAP, retail processes, and project management methodologies is highly desirable.
- Six Sigma qualifications or other continuous improvement certifications are a plus.

At AGL, we offer a wide range of benefits including:

- Flexible working options including hybrid work.
- Discounts on energy, telcos and solar plans.
- Participate in Energise - our reward & recognition program.
- Access 20 weeks of paid parental leave for the primary carer.
- Access to an additional week of recharge leave per year.
- Play an active role in our diversity & inclusion initiatives.
- Novated leasing and Electric Vehicle subscriptions.
- Access to study assistance, AGL’s share purchase plan and insurance deals.
- _Benefits may change over time and vary based on role type and location._

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
- ._

Location:
Docklands VIC 3008

Job Family Group:
Credit