Customer Operations Officer

5 days ago

Perth, Australia AGL Energy Full time

Join the change. Together, we’ll make history

As we keep the lights on for over four million customers and move towards a more sustainable way of life, it’s an exciting time to be at AGL. We’re re-imagining how homes and business live and work across the country and we want you to be a part of it. This moment will define our time, and your career as you work alongside Australia's best and brightest minds. You’ll grow and learn in a collaborative, safe and supportive environment and play your part in changing the course of tomorrow.
Everyone at AGL is an important part of building a better energy future and we want you to join in.

About the role

About the role:
As a Customer Operations Officer, you’ll be the go-to person for providing accurate, timely, and professional support to Perth Energy customers and internal departments. Your work will help drive customer satisfaction, operational efficiency, and business success.

What you will be doing:
- Administer Energy Service Agreements (ESA) for new and renewing customers- Maintain and update customer accounts in billing systems (Gentrack, Salesforce)- Respond to customer queries and resolve issues with professionalism and care- From time to time, assist in office administration including supplies, facilities, and front office duties- Provide internal administrative support across departments- Assist with procurement and invoicing using AGL systems- Support B2B communications with Western Power and ATCO- Maintain up-to-date knowledge of energy market requirements and processes- Identify and recommend process improvements

What we would like to see you bring:
You’re a proactive team player with a “can do” attitude and a passion for helping others. You bring:
- Strong administrative and procedural skills- Excellent communication and interpersonal abilities- IT proficiency across Microsoft Office Suite; experience with Gentrack and Salesforce is a plus- High attention to detail and strong time management skills- Experience in the energy sector or similar industry (desirable)

What’s in It for You?

At AGL, we’re committed to shaping a sustainable future and supporting our people to grow and thrive. You’ll be part of a supportive team that values safety, innovation, and collaboration.- Discounts on home Gas Plan- Participate in Energise - our reward & recognition program.- Access to onsite gym, including pool and other facilities- Access 20 weeks of paid parental leave for the primary carer.- Play an active role in our diversity & inclusion initiatives.

LI-ZD1#jointhechange#Customeroperationsofficer#AGL

Inclusion at AGL

At AGL, we value diversity and welcome applicants from various backgrounds, including Aboriginal and/or Torres Strait Islander peoples, individuals with disabilities, culturally diverse individuals, and members of the LGBTQ+ community. AGL is dedicated to maintaining a diverse workforce and encourages applicants to share their lived experiences.
We offer reasonable adjustments throughout the recruitment process and respect the privacy of those who choose not to disclose. To learn more visit:
AGL is a Circle Back Initiative employer - we commit to respond to every applicant.
- Our pre-employment screening process includes a Nationally Coordinated Criminal History Check and a medical assessment if necessary._
- AGL Privacy Policy_
- ._

Location

Perth WA 6000

Job Family Group

Administration - Support - Service

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