Customer Operations Officer

6 days ago

East Perth, Australia The Perth Mint Full time

**ABOUT US**

The Perth Mint is an iconic Western Australian organization operating on a truly global scale.

Situated in East Perth for over 124 years, The Perth Mint is not only a top-ranking tourist destination but is an award-winning exporter and key player in the precious metals markets around the world. Our reputation is built on the outstanding quality of our products supported by outstanding customer service.

The Perth Mint provides an energetic and dynamic work environment and is dedicated to delivering the highest level of customer service to our diverse customer base.

**ABOUT THE POSITION**

The Perth Mint is looking for a Customer Operations Officer/Generalist with AML/KYC experience to undertake customer onboarding and ongoing account maintenance following AML/CTF procedures as well as performing KYC refresh activities for all Perth Mint customers.

**Responsibilities of the role include**:

- Provide exceptional customer service as the contact point for The Perth Mint customers during their onboarding journey.
- Perform onboarding processes for The Perth Mint customers including collecting customer information, perform risk assessment, PEP screening, verifying identity documentation and account creation.
- Performing due diligence activities for The Perth Mint customers as required in accordance with the Corporation’s AML/CTF Program, both at onboarding and on an ongoing basis to ensure compliant records are maintained for all customers.
- Engage respectfully and confidently with customers including effective verbal and written communication as required.
- Work closely with The Perth Mint customer facing departments to understand their processes and embed compliance activities seamlessly to ensure positive customer experience.
- Champion the organisation wide goal of creating a culture of enhanced AML/CTF awareness and compliance.
- Identify, escalate and report unusual matters to COT leadership and Risk and Compliance within the appropriate timeframes.
- Identify and communicate opportunities for continuous improvement and adhere to relevant standards and processes.
- Ensure own safety and health at work to avoid adversely affecting the safety and health of any other person through any act or omission at work.
- Effectively liaise with Risk and Compliance in alignment with the relevant processes and procedures to ensure The Perth Mint is meeting it’s AML/CTF obligations.

**ABOUT YOU**

**We're looking for someone who has skills and experience in the following**:

- Certified training in compliance, audit or risk desirable.
- Customer service experience.
- Relevant work experience (AML/KYC/compliance related) within banking and financial services or similar industry.
- Sound understanding and experience/knowledge of compliance.
- Sound knowledge of AML/KYC regulations with AUSTRAC
- Experience in interpreting regulatory guidelines and assessing risk scores and entity types.
- ACAMS certification desirable.

***_Our Commitment to Inclusion:_**

Inclusion is at the core of what we do. We are committed to equality and celebrate the diversity of race, gender, age, sexual orientation, religion, ethnicity, and all characteristics that make us unique as individuals.

To learn more about our diversity and inclusion initiatives please visit our website.

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