Customer Service Officer

1 week ago

Newcastle, Australia APG Workforce Full time

12 - Month Contract - Government Role
- $31.53 Per Hour + Super
- Newcastle Location + WFH

APG is currently seeking an experienced Customer Service Officer for a 12 Month contract within a Newcastle Government Sector.
- **$31.53 Per Hour + Super**:

- **12 Month Contract with high possibility of extension**:

- **Newcastle Location + WFH**:

- **_The roles are WFH primarily. Two weeks in office initially, then ability to WFH afterwards. There will be some days in the office as required for team engagement and training, rule of thumb is at least once a month._**:

- **Hours of work: 7hrs per day 35hrs per week
- Shift rosters will be 7.5hrs (including unpaid lunch break) between 8:30am-5:00pm on a rotational roster**

**Primary purpose of the role**:
This purpose of this role is to deliver high quality customer service and to support our school based and corporate customers by providing initial advice and direction in relation to finance, human resources, and technical systems related queries within a shared services contact centre environment.

In addition, the role assists in the recording and maintenance of the customer enquiries data base as part of the customer relationship management system.

**Key functions of this role include**:

- Ability to deliver high quality customer service, through strong customer engagement in a high-volume contact centre environment
- Handle customer enquiries promptly and courteously while maintaining confidentiality and using discretion in the performance of all duties.
- Identify, refer, and assign non-standard and more complex enquiries to a Centre of Expertise for action and resolution.
- Maintaining currency in knowledge of policy, legislation, and related business processes to respond to customer needs efficiently and effectively.
- Maintaining accurate data records in a customer management system to ensure that customer enquiries are dealt with in a timely manner.
- Ability to confidently use multiple technology platforms and databases
- Must adhere and meet to Contact Centre KPI’s on a daily and monthly basis

**Key skills and attributes you will require to be successful in this role include**:

- Strong commitment to customer service
- Display resilience and courage
- Manage self, including accountability and initiative
- Communicate effectively
- Think and solve problems
- Strong technical experience, with the ability to use multiple technology platforms and databases

If you have experience working within a similar role, please APPLY
**NOW

  • Customer Care Specialist

    2 weeks ago

    Newcastle, New South Wales, Australia Nsw Government -Department Of Customer Service Full time

    **Customer Care Specialist****Join the Service NSW team of talented, passionate people****Customer Care Specialist****Talent Pool****Full-time 35 hours per week****Location Contact Centres -Newcastle, Maitland, Gosford, Lithgow, Parramatta****SNSW Grade 5****Renumeration** - Package includes salary starting at $81,475 base plus superannuation and annual...

  • Customer Service Officer

    1 week ago

    Newcastle, Australia Ashdown Consulting Full time

    $32.73 ph + super - 10 Month Contract - Bathurst, Newcastle, Wollongong **Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super** - $32.73 ph + super - 10 Month Contract - Bathurst, Newcastle, Wollongong **About the Company** We are seeking multiple experienced Customer Service Representatives to join a large NSW government...

  • Customer Service Officer

    1 week ago

    Newcastle, Australia Chubb Fire & Security Pty Ltd Full time

    **0013548** **Newcastle, New South Wales AU** **Customer Service Officer - Newcastle** Are you looking for an exciting new role with an established market leader in Fire Protection? This is an opportunity to join the friendly team at Chubb Tighes Hill where you will be offered employment stability and progression opportunities as well a range of...

  • Customer Service Officer

    1 week ago

    Newcastle, Australia Ampersand Full time

    **Duration**:5 months **Pay rate**: $35 / hour + super **Location**:Newcastle/Office based role **Primary purpose of the role**: You will be expected to independently deal with client matters that may include transactions for clients, manage individual client caseloads and have a strong understanding of when to escalate a matter to the Senior CSOs and/or...

  • Customer Service Officers

    2 weeks ago

    Newcastle, New South Wales, Australia Alexander Appointments Full time

    $32.16 per hour + Super | 35hours per week- NSW State Government | Newcastle Region- ASAP Start | Estimated 3-month temp assignment, potential to extend- **$32.16 per hour + Super | 35hours per week**:- **NSW State Government | Newcastle Region**:- **ASAP Start | Estimated 3-month temp assignment, potential to extend****About the Company**Our large NSW State...

  • Customer Service Officer

    3 weeks ago

    Newcastle, New South Wales, Australia Pacific International Insurance (AUNZ) Full time

    Job Category: Administration, Customer Service, SalesPacific International Insurance is a dynamic cross-Tasman company that operates as part of a respected global insurance organisation. We have a diverse portfolio of insurance brands. With our strong foundation and progressive mindset, we continue to forge ahead, anticipating and meeting the evolving needs...

  • Customer Service Officer

    2 weeks ago

    Newcastle, New South Wales, Australia Nsw Department Of Communities And Justice Full time

    Division: Northern CPPYJ- Location: Newcastle, NSW, AU, 2300- Req ID: 69679**Department of Communities and Justice****Customer Service Officer****1 x Temporary role and Talent Pool**- **Locations: Mayfield**:- **Employment type - Temporary to 30.06.2024**:- **Salary - $70,694 to $76,857 per annum plus super and leave loading**:- **4 **weeks annual leave per...

  • Customer Service Officer

    1 week ago

    Newcastle, Australia Greater Bank Full time

    **About the role** Join our team in a Greater Bank or Newcastle Permanent branch and unleash your customer service skills! We have a Fulltime opportunity and a Part-Time opportunity working Wednesday to Friday available in the Newcastle area. These roles commence Monday **4th December for a compulsory 1-Week Induction training **Monday to Friday. Our...

  • Customer Service Officer

    2 weeks ago

    Newcastle, New South Wales, Australia Sandvik Full time

    Customer Service OfficerHeatherbrae, NSWAbout UsOur products and services prioritize safety and efficiency, supported by a resilient global supply chain and a team of experienced specialists. As a major manufacturer and supplier of ground control solutions for the mining and tunneling industry, we offer a comprehensive product portfolio and hold a strong...

  • Customer Service Officer

    2 weeks ago

    Newcastle, New South Wales, Australia Bendigo Advertiser Full time

    About the RoleBased at Heatherbrae, NSW, the Customer Service Officer will report to the National Sales Manager – Coal and work closely with Sales Managers and internal teams to ensure seamless service delivery. Your role will involve managing customer enquiries, processing orders, coordinating logistics, and supporting production to meet lead times and...