Customer Service Officer

1 week ago

Newcastle, Australia Ashdown Consulting Full time

$32.73 ph + super
- 10 Month Contract
- Bathurst, Newcastle, Wollongong

**Customer Service Representative | 10 Month Contract | $36.33 p/h Including Super**
- $32.73 ph + super
- 10 Month Contract
- Bathurst, Newcastle, Wollongong

**About the Company**

We are seeking multiple experienced Customer Service Representatives to join a large NSW government organisation based in multiple locations around Bathurst, Newcastle, and Wollongong. This role will be full time in the office. This is a 10 month contract ( Likely to be extended) paying $32.73 per hour + super.

**About the Role**
- Deliver services in a professional manner in all customer interactions to create positive customer experiences and ensure customer satisfaction is a priority
- Action customer complaints arising from complex agency transactions by ensuring they are accurately resolved.
- Develop and maintain knowledge of organisational information resources and operating standards and practices to record and resolve customer complaints
- Provide advice and support to customers on the adoption of digital services, and in the education of users to deliver great customer experiences through the use of online technology.
- Maintain awareness of the organisation’s customer escalation points to ensure customers are referred to appropriate channels for the completion of out-of-scope transactions.

**About You**
- Need excellent written and verbal communication skills
- Intermediate computer skills required
- Proficient in Microsoft Office suite, particularly Outlook and Teams

**Benefits of contracting through Ashdown People**
- 5th largest supplier to the NSW Government
- Get paid weekly
- Offer Insurances for ABN Contractors
- Consistent communication & transparency
- Detailed onboarding & support

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