Customer Concierge Operator/digital Service

2 weeks ago

Newcastle, Australia NSW Government -Service NSW Full time

**Customer Concierge Operator/Digital Service Representative -**
**Newcastle, Maitland, Gosford**

**Position**: Customer Concierge Operator - Contact Centres

**Grade**: SNSW Clerk Grade 2

**Customer Concierge Operator **Newcastle, Maitland, Gosford

**Role Type**: Multiple Temporary and Ongoing Positions; Full-time, part time and flexible work arrangements available. Also looking to add to the Talent Pool for Digital Service Representatives in our Service Centres (SNSW Clerk Grade 2/3) across NSW

**About Service NSW**

Service NSW is making it easier for people and businesses across NSW to access government services. Since launching in July 2013, we have successfully transformed and streamlined NSW Government service delivery with cutting edge digital solutions and an award-winning culture of passion and teamwork.

**About you**

We need your proactive and passionate customer service experience in our contact centre team. To be successful in your role as a Customer Concierge Operator, you will be motivated about delivering a great customer experience, every day in every way. You will be the first point of contact in our call centre environment, working towards individual, team and customer goals.

A typical day in your new role as a Customer Concierge Operator will include:

- Triaging and directing out of scope enquiries to appropriate resolver groups who may be external to Service NSW.
- Recording, maintaining and processing accurate information about customer enquiries, sources of information and levels of assistance provided.

**What we are looking for in you**:

- Customer service experience dealing with customers in a fast-paced environment, with contact centre experience desirable.
- Attention to detail and accuracy.
- Intermediate Computer skills.
- Ability to utilise a variety of bespoke operating systems.
- Outstanding communication and interpersonal skills.
- Ability to adapt to different scenarios and manage complex out of the box enquiries

**Operating hours**:
**Remuneration**

CCO - SNSW Clerk Grade 2, with the base salary for this role ranging between $56,102 to $60,831 plus employer's contribution to superannuation and annual leave loading.

DSR - SNSW Clerk Grade 2/3, with the base salary for this role ranging between $56,102 to $70,768 plus employer's contribution to superannuation and annual leave loading.

**Locations**

CCO and DSR Opportunities available in our Contact Centres and Service Centres located at Newcastle, Maitland and Gosford. See a full list of Service NSW Service Centre locations here: Find Locations. You will have the chance to provide your preferences for both options throughout the assessment process.

**Closing Date: Wednesday 8**th** February at 9:59am**

**Working at Department of Customer Service**

The Department of Customer Service (DCS) is a great place to work Our values of accountability, trust, service, and integrity drive our initiatives and culture. We support innovative programs in areas as broad as digital government, consumer protection and major public works. We are an inclusive organisation that celebrates diversity and flexible work practices and believe our people are our greatest asset.

Visit our Careers site to find out what it means to work for us.

**You Belong Here**

We are committed to diversity, inclusion, and new ways of working.

We have 8 million+ reasons to care and want our employees to represent the communities that we serve.

You can view our full diversity and inclusion statement here.

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