Customer Service Representative

10 hours ago

Silverwater, Australia Protecta Full time

**Introduction**:
About Us
Protecta Group is a family owned, Australian business offering a niche range of temporary protection products and solutions. Established over 15 years ago we have enjoyed exceptional growth over the past 10 years and we have strong plans in place to deliver sustained growth moving forward. Our working environment is customer centric, fast-paced and offers the opportunity to work with colleagues who are welcoming and supportive. At Protecta, we recognise that our people and team are our most important assets and our strategic competitive advantage.
**Description**:
About the Role
We are seeking an experienced and motivated Customer Service Representative to join our dedicated team of Sales & Customer First Ambassadors.
**Key responsibilities for this role**:

- Deliver exceptional customer service
- Provide customers with innovative solutions
- Quote generation and follow-up
- Outbound prospecting and lead qualification
- Update all activities in the CRM
- Upselling or cross-selling products when relevant
- Freight Follow-up

**Skills and Experiences**:
**Desired Skills and Experience**:

- At least 2 years experience in a customer facing sales role
- Building industry experience and product knowledge is highly regarded
- Good communication skills
- Strong attention to detail - including experience working with numbers and calculations
- Solution focused with practical aptitude
- Ability to work well within a team environment
- Well organised, able to multitask and work unsupervised
- Good computer literacy with accurate keyboard skills
- Familiarity with customer service software/CRMs

Our Core Values
At Protecta Group, our core values underpin everything we do and the experience we provide to our customers. Everything we stand for comes down to the following core values:

- Making It Easy
- Maximising Every Opportunity
- Helping People Thrive
- Delivering Beyond Expectations

What’s on offer?
- An attractive remuneration package
- A modern office space with stand-up desks, generous indoor and outdoor eating areas and ample parking
- Full time role with flexible working hours options
- Excellent learning and development opportunities
- An opportunity to be part of a growing Australian business that value their employees

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