Customer Service Representative

3 days ago

Silverwater, New South Wales, Australia EVSE Full time $50,000 - $80,000 per year

Company Description
About EVSE
At EVSEAustralia, we're not just selling electric vehicle charging solutions – we're shaping a cleaner, greener future for Australia We're on a mission to make owning an electric vehicle as easy and convenient as possible. Imagine a world where charging your EV is simpler than filling up with petrol – that's the future we're building, and you can be a part of it

As Australia's premier supplier of EV charging solutions, we cater to residential, fleet, commercial, and public needs. Our market demand is soaring, and our streamlined processes are propelling us to new heights.

Job Description
Join the EV Revolution with Us
We're on the lookout for a proactive
Residential Customer Service Representative
to be the friendly first voice our customers hear. You'll be:

  • Answering inbound calls and emails with a smile in your voice
  • Guiding customers through their EV charging options (no jargon, just solutions)
  • Preparing quotes and smoothly handing over to our Projects team once the deal is sealed

If you're a natural communicator with a customer-first mindset and love turning enquiries into action, this is your chance to play a key role in helping households step into the future of clean energy.

As part of your role you will:

  • Be the first point of contact, handling 40–60 inbound calls, emails, and web queries each day
  • Understand customer needs and recommend the right EV charging solutions (hardware + installation)
  • Guide customers through the quoting process and confirm acceptance with confidence
  • Keep accurate records and hand over confirmed jobs to the Projects team for smooth scheduling and installation
  • Work towards monthly and quarterly KPIs — from calls and follow-ups to sales revenue and conversion metrics
  • Maintain clear, up-to-date notes on every customer interaction and pipeline activity
  • Represent EVSE with professionalism, enthusiasm, and a genuine customer-first approach

Qualifications

  • Excellent verbal and written communication skills; able to explain solutions clearly and confidently.
  • Experience in customer service or solutions-focused roles (B2C experience highly regarded).
  • Strong customer-first mindset with the ability to identify needs and provide guidance.
  • Organised and detail-oriented with the ability to manage multiple enquiries in a fast-paced environment.
  • Proficient in using CRM platforms, call management systems, and shared inboxes to manage customer interactions efficiently.
  • Self-motivated, proactive, and thrives in a collaborative team environment.

Additional Information

Ready to Drive Change? Apply Now
If you're ready to be part of a movement that's transforming the way Australia commutes, join EVSE Australia on our exciting journey. Accelerate your career while accelerating the adoption of electric vehicles. Be the driving force behind a cleaner, more sustainable tomorrow

  • Customer Service Representative

    5 days ago

    Silverwater, New South Wales, Australia Evse Full time $60,000 - $80,000 per year

    Company DescriptionAbout EVSEAt EVSEAustralia, we're not just selling electric vehicle charging solutions – we're shaping a cleaner, greener future for Australia We're on a mission to make owning an electric vehicle as easy and convenient as possible. Imagine a world where charging your EV is simpler than filling up with petrol – that's the future we're...

  • Sales Representative

    2 weeks ago

    Silverwater, New South Wales, Australia CEDRAY PL Full time $60,000 - $120,000 per year

    We are an established distributor of fasteners, welding and engineering supplies since 1949. The company is built on a team of dedicated individuals and is looking to add a Sales Representative.About the roleYour job will be calling on established accounts and new customers in the from Penrith NSW 2750 to Silverwater 2128 NSW Precinct.Your responsibilities...

  • Cafe Sales Representative-Cookies

    3 days ago

    Silverwater, New South Wales, Australia Thicc Foods Full time $80,000 - $90,000 per year

    We're T hicc Cookies – bold, cheeky, and unapologetically delicious. We're looking for a Sales Representative who can bring the same energy to our growing brand.Your mission? Spread the cookie love across Sydney's café scene. You'll be out on the road, delivering samples, following up leads, and building strong relationships with new and existing...

  • Warehouse Operative/Customer service

    1 day ago

    Silverwater, New South Wales, Australia Hays | Logistics Full time $70,000 per year

    Apply now to get started. Australian owned and operated. Experience in warehouse/office and customer serviceWarehouse Storeman Location: Parramatta AreaHours: Monday - Friday, 8:30 AM - 5:00 PM70,000 plus superWe are seeking an experienced Warehouse Storeman to join our close-knit and fast-paced team. This role is integral to the smooth operation of our...

  • Mechanic - Automotive services

    3 days ago

    Silverwater, New South Wales, Australia Smile Auto Care Full time $80,000 per year

    Who we areWe are a small, honest family business based in Silverwater, dedicated to providing reliable, fair, and quality automotive services. Our customers mean everything to us, and we pride ourselves on offering trustworthy workmanship so they can drive with confidence and safety.The roleWe are looking for a proactive and experienced Automotive Service...

  • Field Technician Installer

    2 weeks ago

    Silverwater, New South Wales, Australia Light & Wonder Full time $80,000 - $120,000 per year

    Gaming:Welcome to the world of land-based gaming. At Light & Wonder, it's all about the games, and our Gaming team builds cutting-edge technology, products, and content for the most iconic casinos and operators across the globe.Position SummaryWho we are:With a team of over 6,000 passionate individuals, Light and Wonder is at the forefront of innovation in...

  • Field Services Technician 3

    2 weeks ago

    Silverwater, New South Wales, Australia Cubic Corporation Full time $60,000 - $80,000 per year

    Business Unit:Cubic Transportation SystemsCompany Details:When you join Cubic, you become part of a company that creates and delivers technology solutions in transportation to make people's lives easier by simplifying their daily journeys, and defense capabilities to help promote mission success and safety for those who serve their nation. Led by our...

  • LR Delivery Driver

    5 days ago

    Silverwater, New South Wales, Australia Allan Hall Human Resource Services Full time $60,000 - $90,000 per year

    Why Join us?Work with a large and successful national organisation (MMEM Group).Friendly, stable branch with strong culture and long-term staff.Attractive salary package.Full-time, permanent role - Silverwater location.Immediate start available.About the Role:We are seeking a reliable and motivated Delivery Driver to join our team at TLE Silverwater. This...

  • MR / HR Driver

    3 days ago

    Silverwater, New South Wales, Australia Cleanaway Waste Management Full time $63,000 - $73,500 per year

    5AM Start Silverwater NSWOvertime / Plenty rateFull-time, permanent roleCleanaway DanielsHealth provides a diverse range of product and service solutions across the healthcare arena with the intention of 'making healthcare safer'. Our customers include hospitals, clinics, veterinarians and pharmaceutical companies.A division of Cleanaway, Australia's largest...

  • Cyber Security Analyst

    1 week ago

    Silverwater, New South Wales, Australia Harvey Norman Full time $80,000 - $120,000 per year

    Based at Silverwater, street parking available or 15 min walk from stationOpportunities to make discounted purchases on a great range of productsAccess to Udemy an online training platform with over 5,500 coursesAs Australia's largest retailer of lifestyle products, with nearly 300 stores worldwide, Harvey Norman has been a part of almost every Australian's...