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Client Support Officer
2 weeks ago
**Introduction**:
We have an exciting new opportunity for a Client Support Officer (Full-Time) and we're on the hunt for a teammate to join our team in Sydney
This is such an exciting opportunity as you'll be the first point of contact for many of our incoming support calls and work alongside an incredible team of experienced Psychologists, Social Workers and Counsellors. You will assist clients in accessing the highest level of support from their very first call.
We can offer you the opportunity to grow and develop in your career while working across a variety of corporate and government clients and work within a supportive and collaborative team environment.
**What We Offer**:
Competitive remuneration and benefits
Work on a rotating roster between the hours of 7:00am and 7:00pm
Access to a comprehensive, structured training program and regular internal peer support
A pathway towards clinical counselling and psychological first aid in the health and wellbeing sector
Access to internal professional development and well-being programs
You will have a supportive hands-on manager to help you achieve success in the role
**About You**:
Ideally, you have experience/training in the mental health space or have completed first-aid training
Have experience in customer service or call centre (via a digital and/or social media platform)
Are a team player and committed to supporting and working alongside an experienced clinical team
Are seeking to make a meaningful contribution to the well-being of our clients
Have excellent time management and problem-solving skills
Demonstrated skills in business systems and are willing and quick to learn
With a warm, friendly and approachable attitude you’ll fit in perfectly with us
If we’ve just piqued your interest, we’d love you to apply Did we mention our company’s awesome? We can’t wait to hear from you
What’s in it for You?
A fantastic range of employee benefits are on offer including service anniversary leave, training and development support, service recognition, employee wellness benefits, paid parental leave, purchase of additional annual leave, discounted health and free travel insurance and many more.
More importantly, you’ll be contributing to the delivery of mental health and related services in a sector which has a critical impact on the health, wellbeing and welfare of others.
**About Us**:
Benestar is the leading provider of employee health and well-being services in Australia. We're part of the Cover-More Group, one of the world’s leading providers of medical assistance and travel insurance. We offer help, support and guidance in many ways including individual face-to-face counselling, attending critical incidents, performing psychometric assessments for selection and development, organisational development and training through seminars. Our aim is to improve workforce wellness. Working with Benestar offers you the chance to make a big difference to the mental health of people throughout Australia.
- Proper completion of probity checks and adherence to State/Territory public health orders is required as part of the recruitment process for all Benestar roles.
BENESTAR GROUP is committed to the principle of equal employment opportunity for all employees and to providing employees with a safe work environment free of discrimination and harassment. We celebrate and embrace diversity in all its forms and have a zero-tolerance policy for violence, including domestic and family violence.
