Client Support Officer

1 week ago


Sydney, Australia iCare External Full time

**Parramatta**
- 17.5% annual leave loading and flex leave
- Permanent role with a 35 hour working week
- Hybrid working environment, offering starting salary of $93,295 + super

**About the Role**

This role you will be an initial point of contact for clients, assess client eligibility and appropriateness of service segmentation. You will be able to assist in making decisions regarding client’s entitlements to the scheme and priorities for service need and understand how long-term effects of injury impacts on daily living.

**Benefits**
- A corporate wellbeing program with subsidised gym membership, free flu vaccinations and health check programs
- 17.5% annual leave loading
- Comprehensive learning and development support aligned to icare’s Core Capabilities.
- Our People Awards - On-the-spot Recognition, Quarterly Values Awards & Our People Annual Awards
- Access to our Employee Assistance Program

**Duties**

It’s an exciting time at icare where no two days are the same; as a **Client Support Officer - CTP Care **you will:

- Proactively manage a portfolio of treatment and care claims in order to optimise and maintain recovery.
- Experience in interpreting and synthesising medical / claim information from insurers, health professionals and other key stakeholders to assess the eligibility for CTP Care in the context of long tail claims.
- Identify complex cases / issues and escalate to Injury Management Advisor and/ or Team Leader.
- Liaise and collaborate with clients and external service providers, to gather and verify relevant information to support the client whilst adhering to regulatory framework timeframes.
- Prepare and develop treatment and care services to enhance each client’s capacity to achieve their goals, as identified in their Recovery Plan.
- Communicating (written/ verbal) regulatory requirements/ expectations to stakeholders whilst providing optimal customer care.
- Managing payments, including reviewing and processing treatment invoices within financial delegation.
- Maintain accurate records in the case management system, in a fast-paced environment, for the team/ business unit in accordance with record management policies.

**Skills & Experience**
- A sound understanding of the needs and perspectives of people with chronic injury within a legislated environment.
- Critical reasoning skills to ensure a high degree of integrity in the decision-making processes.
- Excellent communication skills - ability to build rapport and communicate complex information and create and nurture effective working relationships with all stakeholders including chairing case conferences.
- Ability to set clear expectations and engage in difficult conversations with clients and stakeholders in a clear and empathetic manner.
- Capability to work in a dynamic environment.
- Previous claims handling experience
- At least 2 years of personal injury claims management.
- Understanding the needs and perspectives of people with chronic injury.

**Culture**

We know our strength comes from the diversity of our people and would encourage people with different experiences and backgrounds to apply. We are committed to our people’s development so the people of NSW can thrive.

**About the Company**

We care for the people of NSW, building confidence and trust so our communities can thrive. We make the complex simple, so our schemes deliver better outcomes for people and communities. Whether a person is severely injured in the workplace or on our roads, icare supports their long-term care needs to improve quality of life, including helping people return to work.
- For more information about icare visit our website
- **icare operates a direct sourcing model so no agency introductions will be accepted**:

- We are a Circle Back Initiative Employer - we commit to respond to every applicant
- A talent pool may be created through this recruitment process.



  • Sydney, Australia NSW Police Force Full time

    **Clerk Grade 5/6**: - **Temporary Full-Time up to June 2026**: - **Parramatta** **About us** The NSW Police Force (NSWPF) is one of the largest police forces in the western world, with more than 20,000 employees, including more than 4,000 administrative employees who support the sworn officers that provide a range of law and order services 24 hours a...


  • Sydney, Australia iCare External Full time

    **About the Role** To ensure person centred, timely, quality and cost-effective services are coordinated and provided to meet CTP Care clients’ needs and scheme objectives. In this role you will be a point of contact for clients who are in the responsive segment. You will be required to manage complex and sensitive conversations, make decisions regarding...


  • Sydney, Australia HammondCare Full time

    Client Intake and Support Officer, Restorative Care Team, Centre for Positive Ageing - Permanent full-time position based at the Centre for Positive Ageing at Hammondville - Packaged salary for the successful applicant will be matched to NSW Health Administration Officer Level 2 **About HammondCare**: HammondCare is an independent Christian charity that...

  • Account Manager

    2 weeks ago


    Sydney, New South Wales, Australia Client Services Full time $90,000 - $120,000 per year

    Salary: AU$85,000 - AU$100,000Who we areWelcome to The Marketing Practice (tmp). We're not just an agency; we set the bar for advancing B2B marketing, armed with a global team of 300+ B2B specialists ready to unlock potential for our clients. They include incumbent leaders and some of most exciting and fast-growing unicorns in tech, working with them across...

  • Client Support

    2 weeks ago


    Sydney, Australia Sprint People Full time

    Fun, cool, vibrant culture - A business in the drinks industry! - Plenty of perks, great culture - a business to grow in - $60k-70k plus free beer!! CBD Fringe Are you a super energetic and highly motivated individual who is passionate about providing outstanding service and loves building lasting relationships? Are you looking for a business that...


  • Sydney, New South Wales, Australia Support Umbrella Group Full time $73,000 - $75,000 per year

    Disability Support Worker – Kensington ClientAbout UsISeekSupport is committed to providing high-quality, compassionate support for people living with disabilities. We focus on empowering our clients, promoting independence, and enhancing quality of life. Join a supportive team where your contribution makes a genuine difference.Position OverviewWe are...


  • Sydney, New South Wales, Australia Support Umbrella Group Full time $73,000 - $75,000 per year

    Disability Support Worker – Kirrawee ClientAbout Us:ISeekSupport is committed to providing high-quality, compassionate support for people living with disabilities. We focus on empowering our clients, promoting independence, and enhancing quality of life. Join a supportive team where your contribution makes a genuine difference.Position OverviewWe are...


  • Sydney, Australia HAYS Full time

    Exciting government opportunity in the city! **Your new company** You will be working for a Government department that provides insurance and care services to businesses and people across NSW. **Your new role** As a Client Support Officer - (Medical Screening) you will be responsible for - Attend to clients in medical rooms and liaise with and support...


  • Sydney, Australia Osborne Richardson Australia Full time

    **Salary**: $40-$45 per hour **Location**: NSW - Regional, NSW - Sydney **Ref**: ClientSrvcOffcr **Description**: Our Client based in the Newcastle is seeking an experienced and motivated Client Service Officer to join their team. Pay Rate: $41.59 per hour Duration: ASAP - 29/03/24 Location: Newcastle NSW NSW Trustee & Guardian protects, promotes and...


  • Sydney, Australia Mercer Full time

    We are seeking a talented individual to join our Client Service team at **Mercer**. This role will be based in our **Sydney **office. This is a hybrid role that has a requirement of working at least three days a week in the office and is offered on a **12-month, fixed-term contract.** As the **Client Service Officer**, you will act as a critical link...