Client Intake and Support Officer

7 days ago


Sydney, Australia HammondCare Full time

Client Intake and Support Officer, Restorative Care Team, Centre for Positive Ageing
- Permanent full-time position based at the Centre for Positive Ageing at Hammondville
- Packaged salary for the successful applicant will be matched to NSW Health Administration Officer Level 2

**About HammondCare**:
HammondCare is an independent Christian charity that exists to improve the quality of life for people in need. We specialise in aged and dementia care, palliative care, rehabilitation, mental health services for older people, and other related health and aged care services. HammondCare seeks to embed evidence-based best practices in its services and we provide these services through home care, sub-acute hospitals and residential aged care.

Bringing these health, hospital and aged care services together, HammondCare has been able to develop innovative, flexible care models designed to serve people with complex health or aged care needs, regardless of their circumstances.

**About the role**:
The Client Intake and Support Officer works within the Mission and Mission in Action of HammondCare to ensure that administration services are tailored to the needs of individual clients and maximise client satisfaction. The role undertakes a key role in the Restorative Care frontline team, providing reliable office-based support for allied health staff, clients, and their representatives.

**Essence of the role**:

- Provide reliable office-based support for the allied health team
- Ensure efficient triage (escalation) of enquiries and referrals
- Work closely with Care Coordinators to ensure effective program administration, including ordering and tracking of equipment for clients
- Provide administrative support to facilitate allied health meetings and case conferences, including distribution of agendas and production of minutes
- Responsible for client documentation from referral to commencement of the program
- Provide system and staff administration by maintaining up-to-date data on allied health staff information
- Participate as a member of the Restorative Care team in a continuous quality improvement team environment

**About you**:

- **Working knowledge of ComCare and My Aged Care portal, aged care support packages such as Commonwealth Home Support Package, Restorative Care programs and Short-Term Restorative Care programs is highly desirable**:

- Demonstrated experience in customer service, and commitment to excellence to ensure the consistent provision of exceptional service to internal and external stakeholders
- Demonstrated ability to use initiative and problem-solve with limited supervision.
- Demonstrated ability to record, report and maintain information
- Strong administrative and computer skills
- Ability to work independently and as part of a team
- Empathy and patience.

**So, what's in it for you?**:

- HammondCare provides its staff with supervision & support, career development opportunities and education along with a rewards and recognition program
- The Restorative Care team provides excellent work/life balance with flexibility to suit your needs
- Tax benefits through generous salary packaging options
- **Living expenses up to $15,900 tax-free**:

- **Meal allowance up to $2,650 tax-free**
- IT equipment including laptop and phone to perform your role
- Generous remuneration for the use of a private vehicle
- EAP support & access to wellness services
- Fabulous benefits program which includes a fitness passport and staff discounts

**_ All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks and must have or be willing to have up-to-date Covid and flu vaccinations._


  • Client Intake Officer

    2 weeks ago


    Sydney, Australia ACON Health Full time

    About the role What’s ACON’s Client Services you say? Our Client Services teams engage with LGBTQ+ people, community members and people living with HIV (PLHIV) in providing care coordination, peer support, counselling services, sexual domestic and family violence services and home based care and social support. Ok, so what’s the role? This position...


  • Sydney, New South Wales, Australia Justice and Equity Centre Full time $60,000 - $80,000 per year

    24-month fixed term contract with possible extensionPart time, 3 days per weekSydney basedThe Justice and Equity Centre (JEC) is a leading social justice law and policy centre. We build a fairer, stronger society by helping to change laws, policies and practices that cause injustice and inequality.We offer a diverse and inclusive workplace where:Wellbeing is...


  • Sydney, New South Wales, Australia Uniting NSW & ACT Full time $60,000 - $90,000 per year

    About the Opportunity*This is a permanent full-time OR part-time opportunity and will be based at our Sydney Counselling and Mediation centre Opportunity to job share and work part-time-Required to work on either Monday OR Thursday from 10:30am – 6:30pm*We are seeking a compassionate, emotionally intelligent, and highly organised Intake and...

  • NDIS Intake Officer

    7 days ago


    Sydney, New South Wales, Australia MedHealth Full time $60,000 - $80,000 per year

    Company Description We are one of the largest providers to the NDIS, supporting over 10,000 participants every year with the care they need, when and where it is needed. We have a multi-disciplinary team approach, building a quality support service around the needs and goals of our participants and their family. Job Description Ability Action Australia is...


  • Sydney, New South Wales, Australia Corrs Chambers Westgarth Full time $80,000 - $120,000 per year

    BUSINESS INTAKE MANAGER492909SydneyRisk & Legal ExcellenceFull timeJoin Corrs Chambers Westgarth, Australia's leading independent law firm.The Business Intake Manager will be responsible for assisting the Head of Business Intake in overseeing and managing the Corrs Group's processes for assessing, accepting and onboarding new clients and matters (Business...

  • Intake Officer

    5 days ago


    Sydney, New South Wales, Australia New South Wales Government Full time $60,000 - $90,000 per year

    Intake Officer (Targeted)Law Enforcement Conduct CommissionTemporary - Up to 12 months (with possibility of extension) | Sydney CBD based | Hybrid working optionsWhilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait...

  • Intake Officer

    3 days ago


    Sydney, New South Wales, Australia NSW Government Full time $60,000 - $80,000 per year

    Intake Officer (Targeted)Law Enforcement Conduct CommissionTemporary - Up to 12 months (with possibility of extension) | Sydney CBD based | Hybrid working optionsWhilst this position is open to all individuals, it is targeted to Aboriginal or Torres Strait Islander people under section 21 of the Anti-Discrimination Act 1977. Aboriginal or Torres Strait...

  • Intake Officer

    2 weeks ago


    Sydney, Australia Respect Full time

    **_Our team is searching for an Intake Officer - Home Care who is passionate about delivering exceptional service and fostering meaningful relationships with our valued clients in Sydney._** **Who we are**: As a proud not for profit organisation since 1922, Respect Aged Care serves older residents through our high standard of care and community. Our focus...

  • Intake Coordinator

    7 days ago


    Sydney Western Suburbs, Australia The Northern Centre Full time

    About the role We are a very busy service and the Intake Coordinator role is a vital step in a clients journey into our services, our collocated partner services and general the sector. Salary will be in accordance with the SCHADS Award level 4 and in accordance your skills, knowledge and experience. There is generous salary packaging as well as monthly...


  • Sydney, Australia Corrs Chambers Westgarth Full time

    HEAD OF BUSINESS INTAKE - 492745- Sydney- Risk & Legal Excellence- Full time**Join Corrs Support Services Trust (Corrs Chambers Westgarth), Australia's leading independent law firm.** The Head of Business Intake will be responsible for the following key areas: - providing strategic direction to the firm in the design and implementation of enhanced...