Program / Product Manager, After Market Services, Australia Team

3 days ago

Sydney, Australia Amazon Commercial Services Pty Ltd Full time

5+ years of product management experience - Experience managing technical products or online services - Experience in product, program, or project management in leading cross-functional teams in delivery of major new products or services

Are you passionate about driving sustainability and optimizing customer experiences? Join our innovative APAC After Market Services (AMS) team and contribute to our 'three zero' mission: Zero Defects for Customers, Zero Cost of Returns, and Zero Waste. We strive to reduce returns, maximize reuse and recovery, and improve the sustainability of returns.

The Customer Returns (C-returns) & AMS (or Recommerce) team is looking for a Product / Program Manager to own the Programs and Processes improvements' roadmap across Sellable Yield (re-Sale as New), Vendor Returns, and Disposal Avoidance in Australia and Singapore. The role is highly visible, and it'll require someone who is motivated to make a big impact.

You'll have the opportunity to make a significant impact on our operations in Australia and Singapore, working with cross-functional teams to drive process improvements and deliver tangible results.

As a Product / Program Manager, you'll:

- Develop and execute the vision for our Programs and Products, with a focus on increasing financial recovery from Customer Returns
- Collaborate with business and Operations partners to optimize existing processes and identify new opportunities for improvement
- Contribute to strategic planning and present complex topics to senior leadership
- Leverage data-driven insights to make informed decisions and drive innovation
- Build and maintain strong relationships across multiple internal teams

Key job responsibilities
- Define and implement strategies for Programs and Products, emphasizing financial recovery from Customer Returns
- Analyze and optimize current Programs and Processes based on business priorities
- Partner with cross-functional teams to develop long-term visions and strategies
- Participate in business planning and reviews with executive representatives
- Effectively communicate complex topics to senior leaders to align on approaches

A day in the life
As a Product / Program Manager in our AMS team, you'll start your day by reviewing key performance indicators and identifying areas for improvement. You'll collaborate with team members to brainstorm innovative solutions and develop action plans. Throughout the day, you'll engage in cross-functional meetings, analyze data, and work on process optimization projects. You'll also have the opportunity to present your findings and recommendations to senior leadership, contributing to the overall success of the AMS team.

About the team
Our APAC After Market Services team is dedicated to creating a more sustainable and efficient returns process. We're a diverse group of professionals who are passionate about innovation and customer satisfaction. We foster a collaborative environment where ideas are shared freely, and team members are encouraged to think creatively to solve complex challenges.

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