After Market Services Process Manager

**What's the role?**:
The After Market Services Process Manager role is to drive efficiencies within our state-of
- the art National Tool Service Centre, drive the regional and global projects and initiatives and most importantly; ensure a world class customer repair and loan tool experience for our customers

This would be an excellent opportunity for an operations professional from automotive, manufacturing, services or logistics industries to join a global organization in a unique role blending operations, project and planning.

**Who is Hilti?**:
Hilti is where innovation is improving productivity, safety and sustainability in the global construction industry, and beyond. We provide leading-edge tools, technologies, software and services for the global construction sector. We have a proud heritage, built over 75 years, and a worldwide reputation for pioneering products and exceptional service. With 30,000 people in more than 120 countries, which we’re looking to expand, we’re a great place for you to show us your worth, step up to new challenges and grow your career.

**What does the role involve?**:

- As an After Market Service Process Manager you will be responsible for the implementation and monitoring of the end-to-end repair service process based on global standards. One of the key responsibilities also include achieving year on year cost efficiency targets.You will achieve goals in leading a continuous improvement mind
- set for the Tool Service Centre processes and drive operational excellence. Working closely with the regional process expert you will be accountable to execute projects from Australia and New Zealand service centre roadmaps. You will also interface with key stake holder departments to ensure seamless supply chain, repair integration as well as the management of the fleet tools process.**Hilti is committed to diversity: 21% of Hilti's management positionsworldwide are filled by women.**

**What do we offer?**:
Show us what you’re made of and we’ll offer you:

- A competitive salary base and bonus
- An extra week of leave - i.e. 5 weeks leave
- Leave loading of 17.5% - i.e. you are paid and additional 17.5% of your salary for the days you take annual leave
- Two (2) paid days per year to give back you your community & volunteer
- Access to Converge EAP - with you & your family members entitled to 6 free sessions per year (in the areas of lifestyle, legal, money & nutrition)
- A diverse and inclusive culture - with over 39 different nationalities at Hilti Australia
- Opportunities to move around the business - to work abroad, experience different job functions and tackle different markets. It’s a great way to find the right match for your ambitions and achieve the exciting career you’re after

**What you need is**:

- Excellent analytical and data interpretation skills
- Ability to collaborate and influence a range of stakeholders across functions and levels
- Demonstrated experience in managing operations and process changes
- Exposure to LEAN process systems would be advantageous
- Ability to work autonomously on projects and be an astute time manager to manage multiple projects and activities
- Competent IT skills with fluency in the MS office suite and exposure to ERP systems
- Strong written and verbal communication skills
- Strong business acumen with “can-do” attitude

**Why should you apply?**:
We employ 39 different nationalities within Hilti Australia and many more across the globe. We value the unique contributions of each and every member of our diverse Hilti family. Keeping in mind our core values and customer orientation we never discriminate on the basis of race, religion, national origin, gender identity or expression, sexual orientation, age, or marital, veteran, or disability status.