Customer Service Coordinator

1 day ago

Melbourne, Australia Inject Full time

Stable Monday-Friday 9am-5pm hours. No shift work or working weekends.
- Join an established Australian company with proven longevity and success.
- Moorabbin location.

**About CDK Stone**

Across our 35-year history, we have been importing premium natural stone, high quality tools and equipment, and cutting-edge stone processing machinery. Providing total support to the stone industry, they have a team of technicians who install, maintain and repair this sophisticated machinery.

With a national presence and head office in Moorabbin, we are now looking for our next Customer Service Coordinator to join the team.

**Why You Want to Work Here**
- You will be joining and making a significant contribution to our well-established Service Case Management Team. We place a strong emphasis on providing our team with unprecedented support, with people that are never too busy to help out so that everyone is given the best chance of success.
- Given our national presence, you will be interacting with our established client base across Australia. You will be given the time to really understand your customers technical problems and be a key person who provides a solution in their time of need.
- There is the opportunity to progress your career and move into a Senior Service Manager role, as well as get exposure to our different divisions based on what you are most interested in
- Whilst no technical expertise is required, you will come to learn about our sophisticated products and be adding crucial support to customers with the Premium brands and products we provide.

**About You**
- From your time working in logistics, you have experience planning and scheduling different tasks to ensure a customer needs are always met. You owe this to your strong organisation skills and attention to detail which have been the key to your success.
- You enjoy having the opportunity to problem solve, whether its an issue with scheduling or digging deeper, seek seeking to understand, and coordinating the delivery of solutions to customer problems.

**About the Role**

The goal for this position within the machinery department is to ensure the coordination of the end to end delivery of service requests from highly valued customers and remain the first point of contact.

You will add significant value by:

- Being the first point of contact for customers, promptly supporting them throughout their service request
- Investigating and understanding what possible issues are occurring with the machinery
- Accurately assess customer needs and log them into the CRM system
- Liaising with technicians and ensure they are fully supported and properly equipped for each sight visit
- Providing ongoing service updates to customers throughout the entire request
- Enjoying the satisfaction of solving the customers problem

**Selection Criteria**

To be considered for this rare and exciting opportunity, you will need to be able tick the list below;
- Customer service experience

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