Customer Service Coordinator

4 days ago

Melbourne, Victoria, Australia Reece Group Full time $60,000 - $90,000 per year

Customer Service Coordinator - Viadux (Tullamarine)

About Viadux

We keep things flowing.

We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. As part of the Reece group, Viadux provides products that keep our water supplies running and our communities stay healthy.

About the role

As part of the Customer Service team in Tullamarine (VIC), you'll help engineers, project managers and other tradespeople access the products they need to maintain essential services, as well as undertaking other tasks that keep customers happy and the branch running smoothly.

Your day-to-day

A typical day will involve:

  • Check stock availability and provide accurate price quotations, order status updates, and technical information for general sales enquiries
  • Coordinate externally sourced stock purchasing and ensure timely, accurate data entry into the system
  • Maintain proper documentation for all related tasks
  • Manage the quotation follow-up process to support customer satisfaction and sales efficiency
    Ensure compliance with company policies, procedures, the Act, and other regulatory requirements

Role Requirements:

  • Has previous experience in retail sales or customer service and enjoys helping customers both in person and over the phone
  • Might not have experience in this space, but is willing to learn
  • Coordinate large infrastructure projects across QLD
  • Can use a computer and is happy to learn new systems
    Wants to develop their career - either locally, within our network or head office

Our perks and benefits:

  • Performance based bonuses
  • Paid annual leave
  • Continuous learning and development programs to support your career goals
  • Generous discounts for those looking to renovate their bathroom or kitchen
  • Reece Boost - offering cashback and discounts on groceries, fuel, insurance, travel and more
    Paid parental leave

What happens next

After submitting your application, you'll be invited to participate in a brief chat interview. Think of it as your first interview, but without the usual pressure. This relaxed, flexible alternative to a phone interview involves answering 5 questions and should take about 15-20 minutes. It's best to complete it within 24 hours. Don't worry about time constraints; you can take it at your own pace and even pause and return later. Once finished, you'll receive a personality profile highlighting your strengths.

Please check your junk or spam folder if you don't see the invitation in your inbox.

At Reece Group, we prioritize fairness and are here to support you at every step. If you need any accommodations, let us know so we can provide the best support. Contact us at , and our team will be in touch.

Reece Group

Our journey began more than 100 years ago, but our commitment to delivering quality products and expert service to the plumbing industry remains the same.

We support residential, commercial and infrastructure building trades across Australia, New Zealand and the United States. Our success is built on the success of our customers, who provide essential services every day.

Reece is a place where people make a real difference. And that's the secret to our success; having the right people, with the right attitude in the right roles. This means that we value diversity and fairness and are committed to providing equal opportunity regardless of gender identity, ethnicity, disability, sexual orientation, or life stage.

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