Customer Service Coordinator

2 weeks ago

Melbourne, Victoria, Australia IKEA Full time
Overview

At IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across the world.

We are guided by our cultures & values, creating a great place to work. We stand for equality, diversity and inclusion. We care about people & planet and promote health & wellbeing. We nurture your development and provide career opportunities to unlock your potential.

Working at IKEA has its benefits and rewards:

  • $30.75 base hourly pay rate + penalty rates (including on weekends, public holidays, and late nights).
  • 5 weeks' Paid Annual Leave, Paid Parental Leave, Family & Community Leave and much more
  • Rosters published 4 weeks in advance.
  • 15% Co-worker discount
  • Subsidised meals and complimentary drinks in our Co-worker restaurant
  • Free uniforms provided
  • Free Co-worker parking
  • Bonus programme (where eligible)
  • Benefits Membership (savings and discounts on everyday expenses, entertainment, retail and well-being offers across hundreds of retailers and service providers)
  • Co-worker Loyalty programme (extra contribution to your superannuation fund where eligible)
  • 24/7 access to our Employee Assistance Program for health and wellbeing support

Additional Information

  • This role is Permanent Full-time, 76hrs/fortnight
  • Applications close Wednesday 24 September 2025
  • This role requires the availability to be rostered shifts between 8:30am – 10:00pm, as well as three out of four weekends (both days).
About This Work Area

As Customer Coordinator your responsibilities will include:

  • Supervising the daily operation of the team to ensure a positive customer journey.
  • Liaising with leaders and providing feedback on daily areas of team performance and functional activities.
  • Together with the team, establishing a mindset of a first time right for every customer that chooses to shop with us.
  • Securing the daily operations for co-workers and customers while troubleshooting and providing solutions and corrective actions where needed.
  • Optimising the shopping journey of our visitors to IKEA by collaborating with all functions to increase co-worker competence and knowledge to ensure customers receive consistent information throughout their shopping journey.
  • Recording information accurately in the relevant systems to make improvements to the customers' future shopping experiences.

To be considered for this role at least 1 year of experience supervising teams is required.

As a Customer Coordinator you are
  • Passionate about the customer experience and home furnishings.
  • Motivated to continuously uphold and improve the customer journey to create an unforgettable and rewarding experience for all our customers.
  • Confident in multitasking, being able to coordinate co-workers, delegate tasks and prioritise workload to achieve the best outcomes for the co-workers, customers, and business.
  • Have strong attention to detail and process improvements, with high-level verbal and written communication skills.
  • Adaptable, energetic, and remain calm and confident under pressure.
  • You have proficient computer skills and an ability to learn and use systems and digital tools.

We need people like you
At IKEA, work is so much more than a job. Come join us


#J-18808-Ljbffr

  • Customer Service Coordinator

    4 weeks ago

    Melbourne, Victoria, Australia HospEquip Full time

    Customer Service Coordinator - HospEquipJoin to apply for the Customer Service Coordinator - HospEquip role at HospEquipCustomer Service Coordinator - HospEquip15 hours ago Be among the first 25 applicantsJoin to apply for the Customer Service Coordinator - HospEquip role at HospEquipGet AI-powered advice on this job and more exclusive features.HospEquip is...

  • Customer Service Coordinator

    4 days ago

    Melbourne, Victoria, Australia Reece Group Full time $60,000 - $90,000 per year

    Customer Service Coordinator - Viadux (Tullamarine)About ViaduxWe keep things flowing.We are Australia's leading supplier of plumbing and bathroom products with over 10,000 people located in 900+ branches globally. As part of the Reece group, Viadux provides products that keep our water supplies running and our communities stay healthy.About the roleAs part...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia CSE Global Full time $60,000 - $90,000 per year

    CSE Crosscom is a leading supplier and integrator of two-way radio and telecommunications products, infrastructure & services. We work with major industrial, government, transport, mining, resources, and utilities across Australia and New Zealand.We design, supply and install telecommunications solutions to help our clients keep their workforce safe and...

  • Customer Service Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia IKEA Full time

    OverviewAt IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across...

  • Customer Service Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia IKEA Full time

    OverviewAt IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across...

  • Customer Service Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia William Adams Pty Ltd Full time

    Join a legendary team and keep the wheels turning at the heart of our Laverton branch.We're on the lookout for a motivated and customer-focused professional to step into the fast-paced role of Service Coordinator – someone ready to play a vital part in the smooth delivery of service operations across one of our busiest branches.Reporting to the Service...

  • Customer Service Coordinator

    2 weeks ago

    Melbourne, Victoria, Australia IKEA Full time

    OverviewAt IKEA, our vision is to create a better everyday life for the many people. We believe that everything we do comes with the responsibility to create a positive impact on people, society and the planet. We are passionate about home furnishing, creating a positive life at home and sharing our tasty responsibly sourced food with the many people across...

  • Logistics / Customer Service Coordinator

    2 days ago

    Melbourne, Victoria, Australia PSA BDP Full time $104,000 - $130,878 per year

    About the role As a Logistics / Customer Service Coordinator at PSA BDP, you will play a crucial role in ensuring the efficient and seamless coordination of customer orders and logistics within our busy warehousing and distribution operations. This full-time position is based in our Altona North facility in Victoria.What you'll be doingManage and process...

  • Customer Service Coordinator

    4 days ago

    Melbourne, Victoria, Australia Baiada Group Full time $60,000 - $80,000 per year

    Baiada is a privately owned Australian Company providing premium quality poultry products throughout Australia. We operate throughout Queensland, New South Wales, Victoria, South Australia and Western Australia with our Head Office based in Pendle Hill.  Our brands include Lilydale Free Range and Steggles and support 14 Australian children's charities...

  • Customer Service Coordinator

    3 weeks ago

    Melbourne, Victoria, Australia UniLodge Australia Pty Full time

    Join our UniLodge team and help to create a friendly environment and great first impressions for our residents and visitors.22nd August, 2025Full Time opportunity to join our La Trobe University Bundoora CampusCultivate an outstanding resident experience and contribute to our great cultureWork within a supportive team, and grow your career at UniLodge22nd...