Volunteer Coordinator

**Make a difference everyday**

Join HammondCare and help improve quality of life for older Australians in need. As a not-for-profit, Christian organisation, we provide expert aged care, home care, dementia care and palliative care. Mission-led, we build passionate teams who support older people through life’s most difficult circumstances.

With over 90 years of experience, we’re known for our relationship-based approach. Whether it’s in our homes, hospitals or the community, we bring skill, empathy and innovation to every moment of care.
- It’s not just care. It’s HammondCare. _

**About the role**

At HammondCare, volunteers are at the heart of everything we do. With over 850 dedicated individuals giving their time and compassion, our volunteer services plays a vital role in supporting the people we care for. Volunteering at HammondCare is not just about giving back - it’s about being part of something bigger, helping to build a more connected and caring community.

The role of Volunteer Coordinator plays a critical leadership role in developing, managing, and enhancing our Homecare volunteering programme in Melbourne. This position ensures that volunteer service aligns with HammondCare’s mission and strategic priorities while recruiting, onboarding and supporting volunteers.

**_This is a permanent parttime role working 2 days per week or 3 shorter days (one day must be a Wednesday) based at Footscray with hybrid opportunities. _**

**What we can offer you**

We care about your wellbeing at HammondCare and as a result offer a wide range of health and lifestyle benefits including:

- NFP salary packaging ($15,900 tax free) plus meals and entertainment benefit (up to $2,650 tax free)
- Additional leave purchase options and 14 weeks paid parental leave pro rata
- Flexible working options
- Discounts on everyday products and services
- Discounted healthcare memberships - access to network of fitness centres and pools for employees and families
- Free access to independent counselling support for employees and families
- Health & Wellbeing programmes
- Reward & Recognition programmes
- Referral bonuses
- Career and professional development opportunities

**Key Responsibilities include**

**_Volunteer Management & Oversight _**
- Oversee recruitment, training, and ongoing support of volunteers
- Implement volunteer engagement strategies to improve retention and satisfaction
- Facilitate professional development and mentoring opportunities for volunteers
- Provide expert advice to local teams on volunteer engagement and best practices
- Develop and evaluate volunteer service workforce plans to enhance service delivery and impact
- Ensure volunteers receive appropriate supervision and feedback to maintain service standards
- Coordinate biannual volunteer events such as National Volunteers Week and Christmas

**_Stakeholder Engagement _**
- Build strong relationships with internal and external stakeholders to expand volunteer services.
- Work closely with managers, pastoral care teams, and healthcare professionals to integrate volunteer support
- Represent HammondCare in sector networks, forums, and community engagement initiatives
- Communicate with patients/residents/clients to identify their needs for volunteer engagement

**_Operational Excellence & Service Delivery _**
- Oversee data management systems to track volunteer participation and impact.
- Monitor and evaluate service effectiveness, making recommendations for improvements.
- Support continuous improvement initiatives to enhance volunteer contributions to residents, patients, client care.

**About You**
- Commitment to engage and align with HammondCare’s Christian Mission, Motivation and Mission in Action
- Experience in volunteer coordination or program management in healthcare, aged care, or community services
- Demonstrated ability to manage, motivate and develop a team and effectively work with other staff
- High-level administrative, analytical, and problem-solving skills
- Excellent computer skills including Word, Excel and Database Management
- Strong conflict resolution skills
- Passion for working in aged care or health (I think this is a must) is desirable
- Empathic and compassionate
- Strong knowledge of volunteer management principles, compliance, and risk management - preferred
- Experience in delivering training to volunteers - preferred
- Proven ability to lead, mentor, and support a diverse team of volunteers - preferred

**To Apply**

**Pre
- Employment Checks**
- All short-listed applicants for these positions will be asked to consent to a criminal record check and reference checks _
- HammondCare is committed to creating an inclusive workplace that promotes and values diversity and inclusion. We strive on creating an equal employment environment where everyone from any background can be themselves._