Client Services Coordinator- Malvern

2 weeks ago

Melbourne, Victoria, Australia mecwacare Full time $60,000 - $90,000 per year

CLIENT SERVICES COORDINATOR- Malvern

  • Full Time Position in Malvern Location
  • Generous Salary Packaging Options
  • Excellent Development and Career Growth Opportunities

Due to promotion and growth in the Southeast Melbourne team, mecwacare is seeking a stand-out rostering expert to join the client services team in our Home Care Services department. This is a fast-paced, phone-based role that is integral for rostering Direct Care Workers and nurses to provide aged care and nursing services in clients' homes and the community.  The role also asks you to juggle priorities including liaising with case managers, clients and field staff, as well as maintain timely and accurate record keeping.

What you bring:

  • Rostering and scheduling experience in aged and disability service environment.
  • Knowledge of the Southeast Metropolitan corridors.
  • Proactive attitude and ability to multitask between phones, emails and rostering.
  • Demonstrated experience in a client focused position with a commitment to providing superior customer service to the most important members of the team – our clients and our staff.
  • A logical mind with an ability to see the bigger picture - rostering is a puzzle waiting to be solved.
  • Strong administrative and organisational skills with a high level of attention to detail.
  • Strong IT skills including Microsoft Office suite.
  • Knowledge of Carelink +.
  • Knowledge of CHSP, HACC guidelines and My Aged Care Portal.

What we offer: 

  • Training and Development opportunities.
  • Not-For-Profit Salary packaging
  • Career Progression Opportunities.
  • Training opportunities towards obtaining extra qualifications.
  • Employee Assistance Program.

mecwacare is a leading not-for-profit organisation that has been supporting Victorians for more than 65+ years. We are a values-based, care-driven organisation that provides residential, community and in-home nursing, care and support services for the elderly and people living with a disability. mecwacare supports more than 20,000 people each week across greater Melbourne and regional Victoria. We are a rapidly growing organisation with a diverse workforce of more than 3000 employees and 500 volunteers, representing 89 nationalities and speaking 100 languages.  We strongly encourage applications from individuals of all ages, genders, abilities, cultural and linguistic backgrounds, as well as Aboriginal and Torres Strait Islanders.

To apply: Please click APPLY and submit your application.

All successful applicants require a successful Police Check.

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