Service Manager

**We are Achieve Australia**
- Join a high performing and motivated leadership team, committed to achieving the best outcomes and making a difference in the sector
- Exciting opportunity to lead the provision of quality support services for our clients and their families.
- Full time role, based Summer Hill
- Attractive salary packaging

**About us**
Achieve Australia has been providing services to people with disability since the 1950s. Today, we are a registered NDIS provider offering accommodation, community participation, supported employment and support coordination services in the Greater Sydney and in Northern Rivers regions in NSW. We are driven by our Passion, Purpose and Principles:

- Our **Passion** is social inclusion for people with disability.
- Our **Purpose** is to build extraordinary lives, supporting people with disability to be well, have a home, choose a career, learn new skills, participate in their community and enjoy a full life.
- We live by our **Principles** of inclusiveness, stewardship, extraordinary outcomes and ethical practices.

**About the role**
We currently have a fantastic opportunity for someone to join us as a Service Manager for Summer Hill House. This role is responsible for providing 1:1 supervision to direct reports, overseeing the implementation of individual client plans and being the first point of contact for families/carers and other client related stakeholders.
Reporting to the General Manager, the Service Manager will work in partnership with internal stakeholders ensuring the execution of our vision at a local level, including driving positive quality client outcomes (quality of life and health supports), staff performance and engagement, and service sustainability. The role will also be key in helping drive positive cultural and behavioural change within their sites.
For more detailed information about the role, please refer to the Position description.
**About you**
- Relevant tertiary qualifications or equivalent (Disability, Nursing or related);
- Minimum 5 years experience in managing a cluster of services and people within the disability sector or similar organisation;
- Experience managing a childrens service with complex needs
- Demonstrated understanding of NDIS, the principles of Active support and human rights-based approach to service delivery and experience managing complex site-based accommodation service;
- Ability to transform the performance and culture in the workplace, with a commitment to client outcomes and a positive employee experience;
- Proficient computer literacy skills and advanced interpersonal communication skills including negotiation and the preparation of written and verbal reports; and
- Strong interpersonal and relationship building skills with internal and external stakeholder;
- Current NSW Drivers’ License, Working with Children Check;
**Desirable**
- Current Registered Nurse (RN) registration with the Australian Health Practitioner Regulation Agency (AHPRA) or experience managing clinical staff and services

**Our benefits - Our employees are the champions for an inclusive world and in return we offer**:

- Working as part of a team that makes a difference to people's lives
- Access to Employee Assistance and Fitness Passport programs
- Salary packaging benefits exclusive for the Not for Profit sector;
- Supportive, friendly team environment and culture
- Job satisfaction working as part of a team making a difference to people's lives

If this sounds like you and you want to make a difference in people’s lives, **APPLY NOW**

**Job Types**: Full-time, Permanent

**Salary**: $77,903.15 - $162,018.33 per year

**Benefits**:

- Employee mentoring program
- Gym membership
- Maternity leave
- Parental leave
- Professional development assistance
- Referral program
- Salary packaging

Schedule:

- Fixed shift
- Flexible hours

Ability to commute/relocate:

- Ashfield NSW: Reliably commute or planning to relocate before starting work (required)

Licence/Certification:

- Full Driver Licence (required)

Work Authorisation:

- Australia (required)