Client Service Coordinator

3 days ago

Ashfield, Australia Lumia Care Group Full time $60,000 - $80,000 per year

Client Service Coordinator (Rostering/Scheduling) - Disability Services

Location: Ashfield, NSW

Make a Real Impact Every Day

At Lumia Care, we're more than a healthcare provider.  We're a team committed to making a real difference in the lives of people with disability. With over 65 years of experience and a national presence, we value diversity, inclusion, and a supportive workplace. Here, your work matters, and your career can grow.

About the Role

As a Client Service Coordinator (CSC), you'll be the engine that keeps our care services running smoothly. You'll coordinate staff schedules, allocate shifts, and ensure our clients receive the right care at the right time. Every day, you'll make a difference by keeping services running smoothly and supporting both clients and team members.

What You'll Do

  • Manage staff rostering and ensure timely allocation of shifts.
  • Resolve scheduling conflicts with exceptional customer service.
  • Support compliance with policies and industry standards.
  • Collaborate with care teams, management, and clients' families/carers.
  • Assist with administrative tasks related to rostering and client services.

What We're Looking For

  • Experience coordinating schedules or managing staff allocations in a care or service-based environment is an advantage.
  • Strong organisational and time-management skills.
  • Proficient in Microsoft Office and comfortable learning new systems.
  • Team player, able to manage multiple priorities.
  • Knowledge of disability services and client support.
  • Flexible, adaptable, and solution-focused.
  • Current clearances: Working with Children Check, National Criminal History Check, NDIS Worker Screening, referee checks, and identity verification.

Your Key Attributes

  • Outstanding customer service and communication skills.
  • Strong problem-solving and analytical thinking.
  • Ability to work under pressure and meet deadlines.
  • Attention to detail and strategic mindset.
  • Commitment to delivering client-focused care.

How to Apply

Apply through this ad or send your CV/resume to

If you have accessibility requirements for the interview, please let us know so arrangements can be made.

Note: No agencies please. Only shortlisted candidates will be contacted.

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