Performance Manager

About Us:
Join our growing team of dedicated professionals at Gallagher Bassett, who guide those in need to the best possible outcomes for their health and wellbeing. You'll be part of a resilient team that works together to redefine the boundaries of excellence. At our organization, we value collaboration and making a positive impact in the lives of our clients and claimants, offering you the opportunity to join a team where your skills and dedication can truly make a difference. GUIDE. GUARD. GO BEYOND.

Overview:

- **Individual development planning multitude of learning pathways and opportunities**:

- ** Organisation which celebrates collaboration and innovation**:

- ** Something for everyone - range of employee benefits, discounts and wellbeing programs**

**About the Role**

As a Performance Manager, you’ll work closely with claims staff within our Workers Compensation team to uplift GB’s claims management performance, whilst ensuring the delivery of a customer-centric and best in class claims management service. This will be achieved through conducting thorough and in-depth reviews of various reporting and claims. Engaging with Worksafe and claims teams and coaching and mentoring claims staff.

You will play a key role in promoting best practice claims management and supporting initiatives across our VIC Workers Compensation team.

**Responsibilities**:
**You will be successful in your role and add value to Gallagher Bassett through**:

- Conducting thorough and in-depth reviews and providing recommendations
- Promoting best practice claims management
- Supporting continuous improvement with VIC Workers Compensation
- Mentoring and coaching team members
- Coordinating and managing reporting and programs
- Engaging key stakeholders in the development, execution, and evaluation of appropriate strategy, business plans and initiatives

Qualifications:
**We’re interested in hearing from people who possess**:

- Very comprehensive knowledge of the workers' compensation industry, business requirements and administrative practices and requirements
- Claims Management experience in a leadership capacity
- Outstanding leadership skills
- Coaching and mentoring experience
- Time management and organisation skills
- Tertiary qualifications within the disciplines of business or personal injury (or similar)

**What we can offer you**:

- Attractive remuneration packaging & flexible work arrangements including Work from Home
- Paid Parental Leave
- Excellent working environment - our team at GB is renowned for it's dedicated and approachable people as well as its friendly, flexible and inclusive working environment which is built around great team support and rewarding opportunities;
- Exciting career - as our Company grows, so do the opportunities for our people;
- Opportunities for ongoing education and development through both external and internal programs delivered by our own claims training experts
- Service recognition awards; and employee assistance program for yourself and immediate family members.
- A dedication to your wellbeing through our peer support program, corporate health insurance discounts and wellness programs
- Additional purchased leave, novated leases, and access to the Gallagher Rewards Program (including discounts/cash-back for hundreds of retailers)
- "Thank-You" additional leave days and company-wide celebrations to reward your hard work and dedication

**To Apply**

If this sounds like an interesting opportunity to you - we want to connect
- To be considered for this opportunity you must have right to live and work in Australia when applying._
- Agency applicants will not be considered for this position._
- Gallagher Bassett is an Equal Opportunity Employer and Indigenous Australian applicants are encouraged to apply. As a member of the Diversity Council Australia, we recognise the importance of, and embrace diversity in the workplace. We will make reasonable accommodations to known physical or mental limitations of an otherwise qualified applicant with a disability, unless the accommodation would impose an undue hardship on the operation of our business_.