Manager, Performance and Operations

Location: Melbourne | CBD

Job type: Ongoing - Full Time

Organisation: Department of Transport and Planning

**Salary**: $134,593 - $180,115

Occupation: Other

Reference: 6089

**About the Role**

The Department of Transport and Planning is seeking an experienced Manager, Performance and Operations to lead the contract and commercial management for the MR5 tram contract. This role ensures full-value delivery across all contract reform areas and Enhanced Operational Performance Regime (EOPR) obligations.

As Manager, you will oversee performance reporting, conduct trend analysis, and support funding proposals for the Victorian State Budget as needed. You’ll also play a key role in promoting a high-performance, inclusive culture and exemplify DTP’s values within the organisation.

This is an exciting opportunity for a driven professional to enhance contract effectiveness and operational success within Victoria’s public transport framework.

**To access the Position Description, please click here.**

**Position Outcomes / Accountabilities**
- Project Management - Manage and oversee contract assurance, performance and reporting obligations for performance and operations, ensuring appropriate work processes and procedures are followed to effectively manage the franchise and operator contracts.
- Strategy - Lead the management of the contract and commercial functions of the performance and operations areas of the tram MR5 contract.
- Operator Compliance - Manage assurance and performance obligations for the performance and operations areas of the MR5 contract and develop performance data and metrics to provide regular detailed performance reporting.
- Authoritative Advice - High quality, authoritative strategic, commercial and contractual advice provided to the Associate Director Contract Management to support transport portfolio objectives and respond to emerging and/or complex issues.
- Leadership - Provide effective leadership and support and lead in a dynamic and constanly changing environment. Staff are engaged with high levels of cohesion and commitment and are delivering on the services required.

**Key Selection Criteria**

DTP is seeking a highly skilled Manager to lead contract and commercial management for the MR5 tram contract, ensuring full-value delivery and compliance with key reform and performance obligations. This role requires expertise in innovation, continuous improvement, and creating team environments where creativity is encouraged.

This is an exceptional opportunity for a proactive leader ready to make an impactful contribution to Victoria’s public transport infrastructure.

**Qualifications and Experience**

**Mandatory**
- Experience in the oversight and management of complex commercial contracts.
- A strong understanding of the principles of contract and commercial management and assurance.
- Experience in working with senior leaders internally and externally.

**Desirable**
- Tertiary qualification in contract management, accounting or a related discipline.
- An understanding of the public transport environment would be highly advantageous.

**What we offer**
- Meaningful work making Victorian communities more accessible and liveable.
- Professional growth and development opportunities across the department and the wider Victorian Public Service.
- A hybrid working model focused on collaboration and teamwork.
- Optimal work-life balance initiatives including flexible working arrangements.
- We prioritise the development of a safe and inclusive culture.

**Culture Value**

We are an equal opportunity employer, embracing a diverse range of applicants such as veterans, and people who identify as Aboriginal and/or Torres Strait Islander, LGBTQIA community members, individuals with disabilities and/or health conditions, as well as those from varied faith and cultural backgrounds. At our department, we prioritise the development of a safe, inclusive, and high-performance culture through shared actions and behaviours that align with our strategy and direction. This empowers our employees to effectively contribute to our goals.

**How to Apply**

Create an account by clicking the ‘**Apply**’ button and follow the prompts.

For help, **click here** for a Quick Reference Guide on how to apply.