Claims Management

2 weeks ago

Brisbane Central Business District, Australia Page Personnel Full time

Initial 6 month contract with potential for further 6 month extension
- After training, WFH 4 days per week

**About Our Client**:
Choose which office location you prefer between Brisbane City and Eight Mile Plains, after 4 weeks full time training in the office, work from home flexibility of up to 4 days/week offered.
- End to end claim ownership, inclusive of lodgement, of claims of your complexity
- Triaging, claims management and deployment of emergency services to the scene to mitigate loss
- Participate in coaching and training to enable you to improve the Members experience and claims outcomes or prepare to manage claims of higher complexity (as required)
- Providing proactive, timely, quality and efficient claims outcomes
- Promote teamwork amongst individuals and across functions
- Manage overflow of triaging and claim complexities in line with the incumbent's knowledge, skills and abilities

**The Successful Applicant**:

- Strong Customer Service and Admin skills
- Reliability for 7 day roster (working 5 days a week) - provided weeks in advance
- IT proficient
- Available to start February and March
- Ability to adapt to an ever-changing environment
- Able to handle emotionally charged situations
- Passionate about delivering excellent customer service
- Ability to collaborate, work well in a team and have a positive impact on engagement
- Ability to communicate and listen effectively
- Ability to problem solve, negotiate & display decision-making skills
- Excellent time management and computer skills

**What's on Offer**:

- Choose your location of work (Brisbane CBD or Eight Mile Plains)
- Attractive hourly rate
- Work from home flexibility offered after initial training period
- 7 Day roster between 7am-7pm
- 6 Month Contract with potential to be extended based on performance

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