Property Claims Consultant

2 days ago

Brisbane Central Business District, Australia HAYS Full time

Insurance Claims Consultant | $58k + 13% Super | Perm Full-time | WFH | March Start

**Your new company**
***
Join Australia's largest Insurance organisation today

This leading Insurance company based in Brisbane CBD are looking to recruit multiple Property Claims Consultants to join their team. The company offers numerous opportunities to develop and grow your skills because of their comprehensive training, inclusive company culture and supportive leadership. They have a strong focus on flexible working and so that all employees can achieve their desired work - life balance.

**Your new role**

As a Property Claims Consultant you will be the first point of contact for new and existing customers. You will be responsible for delivering exceptional customer service over the phone by taking both inbound and outbound calls. Whilst doing this, you will also be managing your own portfolio of claims from start to finish and provide updates to customers on how these are progressing.

Other daily activities will include:

- Manage end to end Insurance Claims
- Liaise with all relevant parties, while providing claims updates
- Manage the estimation, settlements, and payment of claims
- Perform coverage evaluation, investigation and collate relevant documentation
- Provide exceptional customer service and build relationships with all stakeholders.

**What you'll need to succeed**
- Proven experience in a high volume, customer-facing role (essential)
- Previous experience in a call centre or claims environment (desirable)
- Well-developed interpersonal skills and a clear and professional communicator
- Demonstrates resilience in supporting customers experiencing vulnerability
- Ability to build rapport and establish relationships
- Displays a drive for results and are outcome focused
- Shows skills to prioritise and manage time effectively.

**What you'll get in return**
- 13% superannuation
- Comprehensive training
- Convenient office location
- WFH opportunities
- Opportunities to grow within the company into multiple areas
- Access to Insurance discounts and performance incentives

**What you need to do now**

discussion on your career. The consultant on this job is Jack Pedersen.

**LHS 297508** #2750128

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